Questions

Trouble Ticketing System

Tags: Software, Open Source
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0 Votes

Trouble Ticketing System

eng_ahyoussef
Dears,
I'd like your help to provide me with the best FREE software for trouble ticketing system provide the following :
configuration of groups of users and customers-service contracts-SLAs- Applications or projects- configurable ticketing types- accept templates- hosted locally-customized KPI reports-linked to mobile services-customized work flows
Appreciate your prompt feedback

Member Answers

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      1 Votes
      vitaliy.verbenko

      To be honest - Gmail is often overlooked as an example of a solid, albeit limited in functionality, helpdesk. So my advice would be go with Gmail if you're dealing with a small number of customers.

      It's likely that down the road you may want more features like filters, SLA for example. Maybe you'd want your own user community with a feedback widget for your users to effortlessly let your team know how they're feeling - and still not pay anything.

      Take a look at Helprace by Satisware: http://satisware.com/help-desk/. Now only you get a ticketing system but also a knowledge base, community and feedback options for your end-users. Now why would you want to go with a paid helpdesk after that?

    • +
      1 Votes
      vitaliy.verbenko

      To be honest - Gmail is often overlooked as an example of a solid, albeit limited in functionality, helpdesk. So my advice would be go with Gmail if you're dealing with a small number of customers.

      It's likely that down the road you may want more features like filters, SLA for example. Maybe you'd want your own user community with a feedback widget for your users to effortlessly let your team know how they're feeling - and still not pay anything.

      Take a look at Helprace by Satisware: http://satisware.com/help-desk/. Now only you get a ticketing system but also a knowledge base, community and feedback options for your end-users. Now why would you want to go with a paid helpdesk after that?