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TROUBLE with usb ports. please help.

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OH Smeg
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Are the Front Panel USB ports actually connected?

There are many systems where the case has Front USB Sockets but no connection on the M'Board is available so they simply do not work.

Even if the Front Panel Ports are connected because they are on a Fly Lead there are some devices which may not work with that type of connection and need to be directly plugged into the M'Board or a Hub that is Plugged into the M'Board.