+ 0 Votes Smart Wizard? or Smart Control? jqbecker March 25, 2013 at 3:05am PST I will put in my default warning about used equipment: I never buy used, you never know what use/abuse it has suffered. There is usually as reason stuff is gotten rid of. That out of the way, did you download the Smart Wizard or the newer Smart Control software? Also re-try the hard reset procedure. Make sure it is the older Smart Wizard. Smart Control is only compatible with newer switches.