Questions

USB doesn't show in My Computer

+
0 Votes
Locked

USB doesn't show in My Computer

kali79
Hi all.
I was forced recently to reinstall my windows xp sp2 and I'm experiencing a problem with my usb devices.
What's happening is my usb memory sticks, external card reader and camera don't show in my computer. It shows in Device manager and shows everything is OK. I reinstalled the drives, signed different letters, but nothing helps.
My external hard drive and other usb devices which have their own source of power work just fine.
This is paint full 4 me as I can not transfer any files, photos etc.

Please HELP!!!
Thanks Jay
  • +
    0 Votes
    The Scummy One

    chipset drivers and install them for your computer. Reboot and likely everything will be available again.
    Oh, for your camera, you may need to load the SW disk that came with it. However, usually one can just obtain a driver for the cam.

    +
    0 Votes
    OH Smeg

    As the USB is working with Powered Devices but not with others.

    My first thoughts when reading the Question was to install the USB Drivers but then I saw the bit about Powered USB Devices working.

    Not sure what is going on here but if I was pushed I would be looking at some form of Corruption to Windows.

    But without knowing how the reinstall was performed it's very hard to say much more than that.

    Col

    +
    0 Votes
    The Scummy One

    maybe the powered devices are USB 1.1 and the nonpowered are USB 2.0 (or viceversa).

    However, when devices fail, I first choose this option, re-install the chipset drivers. It works more often than not. Second, go into the BIOS and make sure that Legacy USB is 'Enabled'

    After that, it can get a bit trickier, because it may just be that the power supply is not pushing power to the ports, is underpowered, or there is another problem.

    But, I still stand by first installing the chipset drivers.

    +
    0 Votes
    kali79

    Thanks for your time. This could make sense.
    I thing the reinstall wasn't clear...few things unable to copy. Do you thing a clear install would sort it?? It worked fine before..

    +
    0 Votes
    kali79

    I tryed this before...anyway did it again and no change
    Thanks

    +
    0 Votes
    nepenthe0

    I have encountered a similar glitch with XP MCE which also included the optical drives. Microsoft has posted a solution:

    http://support.microsoft.com/kb/314060

    This is a simple Registry edit, and it worked fine for me. Before you commence any Registry editing, export a copy of the Registry to a folder, and create a restore point in System Restore. That way, should disaster strike, you can import a working Registry configuration from the backup folder (or use System Restore to retrieve a working configuration.

    Hope this helps. If you fix the glitch, please post back to this thread and let us know what worked for you.

    Rick/Portland, OR

    +
    0 Votes
    kali79

    Tryed..but no change...thanks anyway

    +
    0 Votes
    nepenthe0

    Kali -

    I recommend a clean install of XP SP2, not just a repair install. If your installation CD gives you the option to reformat the HD, do this (format NTFS) before you reinstall the operating system.

    Rick/Portland, OR

    +
    0 Votes
    shelli_2005

    drive D or E already? I have seen issues where the mem sticks or external drives insist on being one of those two drives and if the drive letter D or E was not available, I got exactly the same symptoms as you describe(device shows working properly in device mangler, but wont show up in My Computer)

    +
    0 Votes
    nepenthe0

    I don't doubt the truth of your statement, but I cannot explain why this should occur. Can you?

    Windows should assign the next uncommitted drive letter to new found hardware. The only time I have seen Kali's problem is a TweakUI setting that conceals the drive letter from the Explorer interface.

    Perhaps Kali should check TweakUI if this is installed, and navigate:

    My Computer > Drives

    and be sure all drives are checked in TweakUI.

    Rick/Portland, OR

    +
    0 Votes
    The Scummy One

    This is a semi common issue that the drive letter is assigned to a differing/unplugged device and fails to work properly with a new device in its place.

    +
    0 Votes
    shelli_2005

    but it has happened several times, usually the "culprit" is a mapped drive to or E:
    It is almost like the usb device insists on being or E:

    +
    0 Votes
    kali79

    Do U suggest clear install of windows would help??

    +
    0 Votes
    kali79

    It looks the drives are ok. Now I just looked in computer manager in the view drive paths and its empty. That's strange.

    +
    0 Votes
    t.a.dawson

    You have tested these devices with another computer and they are recognized?

    If yes --> plug in a usb device to which is recognized and the port shows up.

    Shut down your system.

    Unplug the USB device. Plug in a device which cannot be read.

    Turn you computer back on.

    ..

    Please let me know wha happens.


    If no --> There may be a problem with these devices.

    +
    0 Votes
    kali79

    Did exactly what you ask me. No change.
    Doesn't show in my computer. Go to Comp manager. It shows there. No letter assigned. Assigned a letter to it. Still no change. Just so from curiosity I tryed to format the the flash disk/Muvo nomad. It shows partition or volume not enabled??

    +
    0 Votes

    Of your computer or the front?
    The front usb ports are not fully powered like the rear ports of your computer. For your camera to work you need to connect this to the back of your computer, for usb sticks they can use the front usb ports.

    Please post back if you have any more problems or questions.

    +
    0 Votes
    kali79

    So there is just 3 usb 2.0 ports on the left side.

    +
    0 Votes
    t.a.dawson

    Many models of Dell Inspration lap tops come with recovery, driver and software diskettes (I don't know of any which do not).

    Do you have these diskettes?

    If you do did you use them for reinstall of windows?

    You may need to use them for the restart.

    +
    0 Votes
    kali79

    did use this disks

    +
    0 Votes
    The Scummy One

    were you assigning lower ones (D, E) or higher ones?

    If you tried lower ones, try assigning one of the devices as T: or something. Does it work now?

    +
    0 Votes

    This is because the hdd was not empty I.E.: completely wiped. I had this problem once with my laptop, i fixed it by loading on a Linux disk. Download any Linux operating system software (i used Ubuntu) and install this when asked. When loaded, reboot your computer with the Windows disk loaded and load normally and install your motherboard drivers, after this update Windows. Hopefully this will cure your problem.

    Please post back if you have any more problems or questions.

    +
    0 Votes
    OH Smeg

    Instead of install some form of Linux. Mainly because you would need to remove 3 Linux Partitions before you install Windows.

    So get yourself a Copy of Boot & Nuke from here

    http://tinyurl.com/4rfur

    Boot of the optical Drive and wipe the HDD with Boot & Nuke then open the Optical Drive and insert the Dell Recovery Disc and boot off that. Format up the HDD as required and hopefully things will work properly after the Install is complete.

    If you are recovering off a Recovery Partition you will need to use a Boot Disc to start the System and then use FDisk to delete the Non Dos Partitions but leave the Recovery Partition Intact this should be a FAT 32 Partition so FDISK will see it and identify it unlike a NTFS Partition. Of course you will not be able to use a Wiping Utility as that will destroy the Recovery Partition.

    Just out of curiosity with the Unpowered USB Devices have you tried using the Y Cable with both plugs plugged in? It could be that the USB Ports in this NB lack the required Power to run the devices. If you don't have a Y Cable a Powered USB Hub may suffice and provide enough power to run all the USB Devices. Try this before you commit to a Clean Install. It's fast & easy and if it cures the problem it will save some time.

    Col

    +
    0 Votes
    kali79

    I desided to do a clean install from the cd. Deleted the prewious one. Backed up my dokuments. and It works!! Finally.
    Now I caused my self a diferent issue.
    My sound doesnt work - no sound device present and my Networks are all gone and I can not connect it. Wireless adapter gone and so.
    anny ideas??

    +
    0 Votes
    The Scummy One

    from a different system, download all of the current drivers for your system and burn them to CD. Then install them on the system and everything shoul dbe fine :)

    +
    0 Votes
    kali79

    Downloaded the drives. Put on a memory stick. Transfered to the Laptop and installed. Restarted and the system works like newer before!!! Fantastic. Sooo Happy!!!
    Manny thanks to all.

    +
    0 Votes
    AYJE

    Go disk management and see if you see the usb device. If you do change the letter of that drive to something that is not being used.

  • +
    0 Votes
    The Scummy One

    chipset drivers and install them for your computer. Reboot and likely everything will be available again.
    Oh, for your camera, you may need to load the SW disk that came with it. However, usually one can just obtain a driver for the cam.

    +
    0 Votes
    OH Smeg

    As the USB is working with Powered Devices but not with others.

    My first thoughts when reading the Question was to install the USB Drivers but then I saw the bit about Powered USB Devices working.

    Not sure what is going on here but if I was pushed I would be looking at some form of Corruption to Windows.

    But without knowing how the reinstall was performed it's very hard to say much more than that.

    Col

    +
    0 Votes
    The Scummy One

    maybe the powered devices are USB 1.1 and the nonpowered are USB 2.0 (or viceversa).

    However, when devices fail, I first choose this option, re-install the chipset drivers. It works more often than not. Second, go into the BIOS and make sure that Legacy USB is 'Enabled'

    After that, it can get a bit trickier, because it may just be that the power supply is not pushing power to the ports, is underpowered, or there is another problem.

    But, I still stand by first installing the chipset drivers.

    +
    0 Votes
    kali79

    Thanks for your time. This could make sense.
    I thing the reinstall wasn't clear...few things unable to copy. Do you thing a clear install would sort it?? It worked fine before..

    +
    0 Votes
    kali79

    I tryed this before...anyway did it again and no change
    Thanks

    +
    0 Votes
    nepenthe0

    I have encountered a similar glitch with XP MCE which also included the optical drives. Microsoft has posted a solution:

    http://support.microsoft.com/kb/314060

    This is a simple Registry edit, and it worked fine for me. Before you commence any Registry editing, export a copy of the Registry to a folder, and create a restore point in System Restore. That way, should disaster strike, you can import a working Registry configuration from the backup folder (or use System Restore to retrieve a working configuration.

    Hope this helps. If you fix the glitch, please post back to this thread and let us know what worked for you.

    Rick/Portland, OR

    +
    0 Votes
    kali79

    Tryed..but no change...thanks anyway

    +
    0 Votes
    nepenthe0

    Kali -

    I recommend a clean install of XP SP2, not just a repair install. If your installation CD gives you the option to reformat the HD, do this (format NTFS) before you reinstall the operating system.

    Rick/Portland, OR

    +
    0 Votes
    shelli_2005

    drive D or E already? I have seen issues where the mem sticks or external drives insist on being one of those two drives and if the drive letter D or E was not available, I got exactly the same symptoms as you describe(device shows working properly in device mangler, but wont show up in My Computer)

    +
    0 Votes
    nepenthe0

    I don't doubt the truth of your statement, but I cannot explain why this should occur. Can you?

    Windows should assign the next uncommitted drive letter to new found hardware. The only time I have seen Kali's problem is a TweakUI setting that conceals the drive letter from the Explorer interface.

    Perhaps Kali should check TweakUI if this is installed, and navigate:

    My Computer > Drives

    and be sure all drives are checked in TweakUI.

    Rick/Portland, OR

    +
    0 Votes
    The Scummy One

    This is a semi common issue that the drive letter is assigned to a differing/unplugged device and fails to work properly with a new device in its place.

    +
    0 Votes
    shelli_2005

    but it has happened several times, usually the "culprit" is a mapped drive to or E:
    It is almost like the usb device insists on being or E:

    +
    0 Votes
    kali79

    Do U suggest clear install of windows would help??

    +
    0 Votes
    kali79

    It looks the drives are ok. Now I just looked in computer manager in the view drive paths and its empty. That's strange.

    +
    0 Votes
    t.a.dawson

    You have tested these devices with another computer and they are recognized?

    If yes --> plug in a usb device to which is recognized and the port shows up.

    Shut down your system.

    Unplug the USB device. Plug in a device which cannot be read.

    Turn you computer back on.

    ..

    Please let me know wha happens.


    If no --> There may be a problem with these devices.

    +
    0 Votes
    kali79

    Did exactly what you ask me. No change.
    Doesn't show in my computer. Go to Comp manager. It shows there. No letter assigned. Assigned a letter to it. Still no change. Just so from curiosity I tryed to format the the flash disk/Muvo nomad. It shows partition or volume not enabled??

    +
    0 Votes

    Of your computer or the front?
    The front usb ports are not fully powered like the rear ports of your computer. For your camera to work you need to connect this to the back of your computer, for usb sticks they can use the front usb ports.

    Please post back if you have any more problems or questions.

    +
    0 Votes
    kali79

    So there is just 3 usb 2.0 ports on the left side.

    +
    0 Votes
    t.a.dawson

    Many models of Dell Inspration lap tops come with recovery, driver and software diskettes (I don't know of any which do not).

    Do you have these diskettes?

    If you do did you use them for reinstall of windows?

    You may need to use them for the restart.

    +
    0 Votes
    kali79

    did use this disks

    +
    0 Votes
    The Scummy One

    were you assigning lower ones (D, E) or higher ones?

    If you tried lower ones, try assigning one of the devices as T: or something. Does it work now?

    +
    0 Votes

    This is because the hdd was not empty I.E.: completely wiped. I had this problem once with my laptop, i fixed it by loading on a Linux disk. Download any Linux operating system software (i used Ubuntu) and install this when asked. When loaded, reboot your computer with the Windows disk loaded and load normally and install your motherboard drivers, after this update Windows. Hopefully this will cure your problem.

    Please post back if you have any more problems or questions.

    +
    0 Votes
    OH Smeg

    Instead of install some form of Linux. Mainly because you would need to remove 3 Linux Partitions before you install Windows.

    So get yourself a Copy of Boot & Nuke from here

    http://tinyurl.com/4rfur

    Boot of the optical Drive and wipe the HDD with Boot & Nuke then open the Optical Drive and insert the Dell Recovery Disc and boot off that. Format up the HDD as required and hopefully things will work properly after the Install is complete.

    If you are recovering off a Recovery Partition you will need to use a Boot Disc to start the System and then use FDisk to delete the Non Dos Partitions but leave the Recovery Partition Intact this should be a FAT 32 Partition so FDISK will see it and identify it unlike a NTFS Partition. Of course you will not be able to use a Wiping Utility as that will destroy the Recovery Partition.

    Just out of curiosity with the Unpowered USB Devices have you tried using the Y Cable with both plugs plugged in? It could be that the USB Ports in this NB lack the required Power to run the devices. If you don't have a Y Cable a Powered USB Hub may suffice and provide enough power to run all the USB Devices. Try this before you commit to a Clean Install. It's fast & easy and if it cures the problem it will save some time.

    Col

    +
    0 Votes
    kali79

    I desided to do a clean install from the cd. Deleted the prewious one. Backed up my dokuments. and It works!! Finally.
    Now I caused my self a diferent issue.
    My sound doesnt work - no sound device present and my Networks are all gone and I can not connect it. Wireless adapter gone and so.
    anny ideas??

    +
    0 Votes
    The Scummy One

    from a different system, download all of the current drivers for your system and burn them to CD. Then install them on the system and everything shoul dbe fine :)

    +
    0 Votes
    kali79

    Downloaded the drives. Put on a memory stick. Transfered to the Laptop and installed. Restarted and the system works like newer before!!! Fantastic. Sooo Happy!!!
    Manny thanks to all.

    +
    0 Votes
    AYJE

    Go disk management and see if you see the usb device. If you do change the letter of that drive to something that is not being used.