Questions

usb mouse stops working

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usb mouse stops working

bob.schaefer
I have a dell dimension 4700c (xp home edition) it has only usb ports no ps/2 while playing a game or just using the mouse the mouse will freeze up only way to unfreeze mouse is either reboot pc or disconnect mouse and reconnect mouse I checked the drivers and the mouse says it's working properly I have also tried using a ps/2 mouse through my serial port this worked for a while but now also freezes also tried wireless keyboard and mouse and the mouse also froze any suggestions?
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    w2ktechman

    there may be another issue with your system. Is it just the mouse that freezes, or does the system freeze?
    If it is only the mouse, but everything else works fine, I would suspect a power issue with your ports, or chipset drivers need replacing (for USB)

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    HAL 9000 Moderator

    I've only seen this type of thing when there are several Mouse Drivers installed and they cause a clash to occur spasmodically.

    If the rest of the system is working OK that would be my first option and as you can unplug and replace the mouse and have it working again that sounds very much like a driver issue.

    If that's the case you'll need to remove the unnecessary Mouse Drivers which depending on the makers may not be all that easy. The easy way to try to remove them is from the Add Remove Programs in the Control Panel but if there are no Mouse Drivers listed there it gets more difficult.

    Prior to this starting to happen did you make any changes to the system? Like add some new software or a MS Patch?

    At one stage MS had a lot of problems with USB Devices because of a security patch and their solution was to turn off the system unplug the mains and mouse leave for about 10 minutes and then plug everything back in and reboot. I don't know why it works but it did fix a problem that MS had introduced so it's worth a try.

    Lets know how you get on.

    Col

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    jamesatmaisonverre

    You have to check the power management setting in the bios.

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    creg

    I saw these interesting comments about Dell GX280's having a similar issue:

    "Apparantly there is a flaw in the USB uplink to the tft screens (we're currently using the model 1703FP) This screen provides a internal USB hub, but this can give errors with the USB ports at the back of the GX280 computer. A workaround is connecting the USB uplink to the front USB ports of the computer. This of course isn't the handiest solution, but Dell is working at it to fix this problem."

    "For now, Dell suggested 3 workarounds:"

    "1) we don't use the USB hub in the screens at all."
    "2) we connect the uplink to the front of the computer"
    "3) we only connect the USB hub to the back ports after the system has completely booted."

    I am testing this solution on some GX620's today.

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    bob.schaefer

    went to intel site and downloaded the chipset for my machine my usb ports worked for about 8 hours before locking up again

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    w2ktechman

    8 hours, sounds better than before, but still!

    Did you check for spyware, other mice drivers, incorrect mouse driver, etc.?

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    bob.schaefer

    using windows mouse driver

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    edwardchan1

    I'm having the same problem. Have you been able to fix it?

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    kerre1

    Problem occurs on Dell Optiplex GX620 & Techs aren't any help. Loaded LogiTech's driver since they were one of the Dell contracted vendors for their OKD944 USB Mouse. Still waiting on results

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    bob.schaefer

    trying to find a ps/2 mouse card so I can use mouse again. hard item to find now no one is selling them

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    preali

    I am removing my comments on this problem after finding I had a bad mouse. I ordered a new mouse on ebay after the previous mouse went bad. I assumed that it was just too much of a coincidence and weird problem. It turns out that the new mouse fails after 7 minutes of running and as long as I use it during the first 7 minutes it will keep working. I replace it with another usb mouse from another computer in the house and the problem goes away. Unbelievable but true. Disregard the old post and sorry for all the words.

    *********************************************
    I have an ibm thinkpad t22 with windows 2000 professional. I bought it used and its a great little machine until last week the usb mouse problem started up. It has been working just fine for almost two years without me changing anything. It is a peculiar problem as it seems to be quite predictable. After starting up the mouse works fine for about 7 minutes stops working. I have one of the small mice with the lights inside and that blink. When it stops working the light goes out. I can get it to work again by unplugging the mouse from the usb and then back in. The light comes on and all is well for another 7 minutes. This is maddening as I have tried a bunch of suggestions from my Googling around about this problem. This problem seems to occur on XP as well a 2000 systems. I am suspicious that the windows automatic updates my have included something recently that is causing this problem as this problem seems to have occurred in the last few months. Things I have tried:
    1. removed both the usb and PS2 drivers and reinstalled with no effect. The PS2 driver is from IBM the USB is part of windows 2000. The fact that there are two drivers has been reported as a possible problem with laptops. Removing the PS2 driver is not obvious as it is built into laptob operating system but I am going to investigate this further.

    2. Other sites have recommended turning off the power saving option on the usb driver and this is not available on my driver. I have diabled all power saving modes and this does not make a difference. The idea is that the time of 7 minutes activity might be related to some power down feature.

    Well does anybody else have any thoughts on what this might be and have they solved the problem?

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    bertiem

    Edited by moderator

    Message was edited by: beth.blakely@...

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    jamess

    Edited by moderator

    Message was edited by: beth.blakely@...

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    The harddrive was made to powerdown this was in the power section of XP. So go into that section and click on the boxes and select "best performance" or something similar.
    Hope this helps you.

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    tstuart77

    I was having USB mouse start/stop issues for about 2 weeks before I found a fix on the Logitech forum site posted by a CharlesB(my new bff).

    His suggestion to increase the priorty of KHALMNPR.exe in under the processes tab of the Windows taskmanager. I increated the priority from normal to high in the taskmanager of Windows 7-64bit and this immediately solved the intermittent stop/starts in my 3 y/o G5 mouse.

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    0 Votes
    w2ktechman

    there may be another issue with your system. Is it just the mouse that freezes, or does the system freeze?
    If it is only the mouse, but everything else works fine, I would suspect a power issue with your ports, or chipset drivers need replacing (for USB)

    +
    0 Votes
    HAL 9000 Moderator

    I've only seen this type of thing when there are several Mouse Drivers installed and they cause a clash to occur spasmodically.

    If the rest of the system is working OK that would be my first option and as you can unplug and replace the mouse and have it working again that sounds very much like a driver issue.

    If that's the case you'll need to remove the unnecessary Mouse Drivers which depending on the makers may not be all that easy. The easy way to try to remove them is from the Add Remove Programs in the Control Panel but if there are no Mouse Drivers listed there it gets more difficult.

    Prior to this starting to happen did you make any changes to the system? Like add some new software or a MS Patch?

    At one stage MS had a lot of problems with USB Devices because of a security patch and their solution was to turn off the system unplug the mains and mouse leave for about 10 minutes and then plug everything back in and reboot. I don't know why it works but it did fix a problem that MS had introduced so it's worth a try.

    Lets know how you get on.

    Col

    +
    0 Votes
    jamesatmaisonverre

    You have to check the power management setting in the bios.

    +
    0 Votes
    creg

    I saw these interesting comments about Dell GX280's having a similar issue:

    "Apparantly there is a flaw in the USB uplink to the tft screens (we're currently using the model 1703FP) This screen provides a internal USB hub, but this can give errors with the USB ports at the back of the GX280 computer. A workaround is connecting the USB uplink to the front USB ports of the computer. This of course isn't the handiest solution, but Dell is working at it to fix this problem."

    "For now, Dell suggested 3 workarounds:"

    "1) we don't use the USB hub in the screens at all."
    "2) we connect the uplink to the front of the computer"
    "3) we only connect the USB hub to the back ports after the system has completely booted."

    I am testing this solution on some GX620's today.

    +
    0 Votes
    bob.schaefer

    went to intel site and downloaded the chipset for my machine my usb ports worked for about 8 hours before locking up again

    +
    0 Votes
    w2ktechman

    8 hours, sounds better than before, but still!

    Did you check for spyware, other mice drivers, incorrect mouse driver, etc.?

    +
    0 Votes
    bob.schaefer

    using windows mouse driver

    +
    0 Votes
    edwardchan1

    I'm having the same problem. Have you been able to fix it?

    +
    0 Votes
    kerre1

    Problem occurs on Dell Optiplex GX620 & Techs aren't any help. Loaded LogiTech's driver since they were one of the Dell contracted vendors for their OKD944 USB Mouse. Still waiting on results

    +
    0 Votes
    bob.schaefer

    trying to find a ps/2 mouse card so I can use mouse again. hard item to find now no one is selling them

    +
    0 Votes
    preali

    I am removing my comments on this problem after finding I had a bad mouse. I ordered a new mouse on ebay after the previous mouse went bad. I assumed that it was just too much of a coincidence and weird problem. It turns out that the new mouse fails after 7 minutes of running and as long as I use it during the first 7 minutes it will keep working. I replace it with another usb mouse from another computer in the house and the problem goes away. Unbelievable but true. Disregard the old post and sorry for all the words.

    *********************************************
    I have an ibm thinkpad t22 with windows 2000 professional. I bought it used and its a great little machine until last week the usb mouse problem started up. It has been working just fine for almost two years without me changing anything. It is a peculiar problem as it seems to be quite predictable. After starting up the mouse works fine for about 7 minutes stops working. I have one of the small mice with the lights inside and that blink. When it stops working the light goes out. I can get it to work again by unplugging the mouse from the usb and then back in. The light comes on and all is well for another 7 minutes. This is maddening as I have tried a bunch of suggestions from my Googling around about this problem. This problem seems to occur on XP as well a 2000 systems. I am suspicious that the windows automatic updates my have included something recently that is causing this problem as this problem seems to have occurred in the last few months. Things I have tried:
    1. removed both the usb and PS2 drivers and reinstalled with no effect. The PS2 driver is from IBM the USB is part of windows 2000. The fact that there are two drivers has been reported as a possible problem with laptops. Removing the PS2 driver is not obvious as it is built into laptob operating system but I am going to investigate this further.

    2. Other sites have recommended turning off the power saving option on the usb driver and this is not available on my driver. I have diabled all power saving modes and this does not make a difference. The idea is that the time of 7 minutes activity might be related to some power down feature.

    Well does anybody else have any thoughts on what this might be and have they solved the problem?

    +
    0 Votes
    bertiem

    Edited by moderator

    Message was edited by: beth.blakely@...

    +
    0 Votes
    jamess

    Edited by moderator

    Message was edited by: beth.blakely@...

    +
    0 Votes

    The harddrive was made to powerdown this was in the power section of XP. So go into that section and click on the boxes and select "best performance" or something similar.
    Hope this helps you.

    +
    0 Votes
    tstuart77

    I was having USB mouse start/stop issues for about 2 weeks before I found a fix on the Logitech forum site posted by a CharlesB(my new bff).

    His suggestion to increase the priorty of KHALMNPR.exe in under the processes tab of the Windows taskmanager. I increated the priority from normal to high in the taskmanager of Windows 7-64bit and this immediately solved the intermittent stop/starts in my 3 y/o G5 mouse.