Questions

User cannot rename files and folders on Network Drive

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User cannot rename files and folders on Network Drive

anthony.hunt
One of my Users is unable to rename any files or folders on her networked Home drive(H:). She can however create and delete files and she can drag and drop files and folders. She also cannot use the "saveas" option in any office 2007 Application when working with files from her H: drive.

Here is the strange part. The name of her home drive folder is the same as her userid and if I, as system admin, rename it to something different then the problems go away. It also only happens on her laptop. If she logs in on another machine the problem is not there. I have checked all the permissions/ownership etc on the server and to her folders.

Environment:
Users folders are on a Win2003 R2 standard server.
Laptop is XP Pro SP2 with all windows updates.

This one is going to drive me crazy...
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    Sue T

    is the name of her computer the same as her userid and home folder?

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    anthony.hunt

    Hi Sue

    Thanks for your reply.
    Her computer name is different form her userid but her userid is the same name as her home drive folder. That is when she has the problem. As soon as I change the folder name to anything else then everything works.

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    i

    check for the program Embassy trust suite by wave systems - remove or disable it. should fix the issue

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    anthony.hunt

    The Embassy Trust suite is installed on her laptop so I will try removing it to see if it fixes the problem, however the software is installe don all our laptops so why is only her laptop affected?

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    ebouza

    This has happened to me in the past and the only way I have been able to resolve the issue is to redo the profile from the computer that is giving the issue. You also might want to try disjoining her laptop from the domain and readding the laptop again to the domain.

    Hope this helps you. Let me know.

    Thanks,

    Erick B
    MCSE

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    anthony.hunt

    Hi Erick

    Thanks for your reply. I can certainly try that and will let you know if it works.
    It would be nice though to know exactly why this has happened in the first place :-).

    Regards

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    davidburke84

    Try disabling offline files, restart, and re-enable offline files. What's her home drive set to in AD?

    \\server\users\%username%? Try renaming it to her username.

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    anthony.hunt

    hi David

    Thanks for your reply. I will try that and let you know.

    Her home drive is set to
    \\server\home\%userid% If I change it to

    \\server\home\abc for example then she has no problem. It only happens when the folder name is the same as her userid. Weird or what?
    Also this has only recently started to happen so I wondered if it might have been a windows update but then why is it only happening on 1 machine to 1 user.

    Regs.

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    jcurl

    2 users both got new laptops this week. Home drives work fine when logged on to old machines. New machines they cannot rename files. I have disjoined/rejoined, renamed PCs, disabled/enabled user accounts, deleted user profile from new machines etc etc.

    The only thing that worked is renaming the home directory (which I never would have thought of without finding this thread)

    So far I have about 10 hours into this BS...

    Anyone have any other ideas?

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    anthony.hunt

    This has also cost me far too many hours but the only thing that works is to change the name of the folder. My worry is that if I dont find the answer then this is going to become a major problem if all my users home drive start messing up

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    frankhieber

    The users' home folder is the same as her username. It is 4 characters long if that should matter (eg 'JoeS'). The user is using a laptop as well. Fresh installation for a brand new user.

    Renaming the folder seems to have solved the problem, but now I have 1 user who's folder does not conform to the standard pattern. Probably not much of a problem, but it might make scripting difficult at a later date as %username% will no longer match her folder.

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    Sue T

    are they using an account on the computer that has the same name as the computer name and home folder? What happens if you change the username instead of the folder name? Or the computer name?

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    0 Votes
    Sue T

    are they using an account on the computer that has the same name as the computer name and home folder? What happens if you change the username instead of the folder name? Or the computer name?

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    jcurl

    computer name is different than user name.

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    Sue T

    could it have anything at all to do with the sid since they have no problem on other computers. I'm not sure if changing the name changes anything with the sid or not, just a thought.

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    jaylson

    I had this problem tried lots of things as indicated in the Forums but I had found out that that is a NTFS file system issue. Believe or not I scan disk with repair option and that fixed the issue.

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    anthony.hunt

    Is that on the laptop or the server hsoting the home drives

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    anthony.hunt

    Finally I have found the answer to the problem. It is caused by a process called WavXdocmgr.exe which is part of the Embassy trust suite from WaveCorp that comes with Dell Laptops. If you stop this process then the problem with renaming or using "Saveas" to files on your home drive goes away. I have now uninstalled this software as we dont really use it anyway and until I can get an answer from either Dell or from WaveCorp.

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    keelr

    I killed the process you mentioned and it looks good to go. But I'm sure when I restart the PC it will restart.

    I saw before someone said they ran checkdisk and that helped as well. Is this ture? I only ask because we need to keep Embassy on our laptops...

    I will see if uninstalling Embassy and re-installing fixes it.

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    seanferd

    Well, you could try it. Running chkdsk isn't exactly a major undertaking.

    It certainly seems odd that it would fix the issue, though, unless Embassy causes some sort of consistent disk corruption across platforms.

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    renamer

    I've run into a problem with a user who is unable to rename folders on his home drive, which is a network shared drive. He can create a folder but when he tries to name it he gets the following error:

    ?Cannot rename: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use?

    <a href="http://www.ulfwood.net/RenameFiles/FileRenamer.aspx">File Renamer</a>

  • +
    0 Votes
    Sue T

    is the name of her computer the same as her userid and home folder?

    +
    0 Votes
    anthony.hunt

    Hi Sue

    Thanks for your reply.
    Her computer name is different form her userid but her userid is the same name as her home drive folder. That is when she has the problem. As soon as I change the folder name to anything else then everything works.

    +
    0 Votes
    i

    check for the program Embassy trust suite by wave systems - remove or disable it. should fix the issue

    +
    0 Votes
    anthony.hunt

    The Embassy Trust suite is installed on her laptop so I will try removing it to see if it fixes the problem, however the software is installe don all our laptops so why is only her laptop affected?

    +
    0 Votes
    ebouza

    This has happened to me in the past and the only way I have been able to resolve the issue is to redo the profile from the computer that is giving the issue. You also might want to try disjoining her laptop from the domain and readding the laptop again to the domain.

    Hope this helps you. Let me know.

    Thanks,

    Erick B
    MCSE

    +
    0 Votes
    anthony.hunt

    Hi Erick

    Thanks for your reply. I can certainly try that and will let you know if it works.
    It would be nice though to know exactly why this has happened in the first place :-).

    Regards

    +
    0 Votes
    davidburke84

    Try disabling offline files, restart, and re-enable offline files. What's her home drive set to in AD?

    \\server\users\%username%? Try renaming it to her username.

    +
    0 Votes
    anthony.hunt

    hi David

    Thanks for your reply. I will try that and let you know.

    Her home drive is set to
    \\server\home\%userid% If I change it to

    \\server\home\abc for example then she has no problem. It only happens when the folder name is the same as her userid. Weird or what?
    Also this has only recently started to happen so I wondered if it might have been a windows update but then why is it only happening on 1 machine to 1 user.

    Regs.

    +
    0 Votes
    jcurl

    2 users both got new laptops this week. Home drives work fine when logged on to old machines. New machines they cannot rename files. I have disjoined/rejoined, renamed PCs, disabled/enabled user accounts, deleted user profile from new machines etc etc.

    The only thing that worked is renaming the home directory (which I never would have thought of without finding this thread)

    So far I have about 10 hours into this BS...

    Anyone have any other ideas?

    +
    0 Votes
    anthony.hunt

    This has also cost me far too many hours but the only thing that works is to change the name of the folder. My worry is that if I dont find the answer then this is going to become a major problem if all my users home drive start messing up

    +
    0 Votes
    frankhieber

    The users' home folder is the same as her username. It is 4 characters long if that should matter (eg 'JoeS'). The user is using a laptop as well. Fresh installation for a brand new user.

    Renaming the folder seems to have solved the problem, but now I have 1 user who's folder does not conform to the standard pattern. Probably not much of a problem, but it might make scripting difficult at a later date as %username% will no longer match her folder.

    +
    0 Votes
    Sue T

    are they using an account on the computer that has the same name as the computer name and home folder? What happens if you change the username instead of the folder name? Or the computer name?

    +
    0 Votes
    Sue T

    are they using an account on the computer that has the same name as the computer name and home folder? What happens if you change the username instead of the folder name? Or the computer name?

    +
    0 Votes
    jcurl

    computer name is different than user name.

    +
    0 Votes
    Sue T

    could it have anything at all to do with the sid since they have no problem on other computers. I'm not sure if changing the name changes anything with the sid or not, just a thought.

    +
    0 Votes
    jaylson

    I had this problem tried lots of things as indicated in the Forums but I had found out that that is a NTFS file system issue. Believe or not I scan disk with repair option and that fixed the issue.

    +
    0 Votes
    anthony.hunt

    Is that on the laptop or the server hsoting the home drives

    +
    0 Votes
    anthony.hunt

    Finally I have found the answer to the problem. It is caused by a process called WavXdocmgr.exe which is part of the Embassy trust suite from WaveCorp that comes with Dell Laptops. If you stop this process then the problem with renaming or using "Saveas" to files on your home drive goes away. I have now uninstalled this software as we dont really use it anyway and until I can get an answer from either Dell or from WaveCorp.

    +
    0 Votes
    keelr

    I killed the process you mentioned and it looks good to go. But I'm sure when I restart the PC it will restart.

    I saw before someone said they ran checkdisk and that helped as well. Is this ture? I only ask because we need to keep Embassy on our laptops...

    I will see if uninstalling Embassy and re-installing fixes it.

    +
    0 Votes
    seanferd

    Well, you could try it. Running chkdsk isn't exactly a major undertaking.

    It certainly seems odd that it would fix the issue, though, unless Embassy causes some sort of consistent disk corruption across platforms.

    +
    0 Votes
    renamer

    I've run into a problem with a user who is unable to rename folders on his home drive, which is a network shared drive. He can create a folder but when he tries to name it he gets the following error:

    ?Cannot rename: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use?

    <a href="http://www.ulfwood.net/RenameFiles/FileRenamer.aspx">File Renamer</a>