+ 0 Votes maybe some file got corrupted from the unexpected shutdown. Sue T August 20, 2013 at 8:52am PST have you tried scanning for and fixing bad system files? Have you tried uninstalling the Ricoh MFP and reinstalling it from scratch? Have you tried doing a system restore to a date prior to the unexpected shutdown? + 0 Votes No dice DeepFriedMice August 28, 2013 at 8:30am PST Yes, I've done all of the above. Oddly enough, when attempting to reinstall the Ricoh MFP, the old instance of the MFP comes back as a sort of "ghost" printer. So there is definitely a couple different things going on. And now other users are becoming affected as well. + 0 Votes Uninstall old driver, software completely pdr5407 September 16, 2013 at 10:32am PST It appears that the old driver and software didn't get uninstalled completely, like the ghost driver showing up. After uninstalling the driver from the printer settings folder, open device manager, show hidden drivers, and manually uninstall any old printer drivers that show up. Then after a restart reinstall all the new Ricoh drivers and software. Also, restarting the printer spooler service manually will help. + 0 Votes I agree with Sue T tintoman August 22, 2013 at 5:20am PST That looks like good advice to me, my only comment is this;Why on earth do all the users have their own share folder? why don't you just set up a single share on one computer, server or NAS so that everyone has access? surely that would eliminate this kind of issue? + 0 Votes Share folders DeepFriedMice August 28, 2013 at 8:28am PST Because they want their own (semi) private folders for their own computers. If everyone had the same shared folder, their confidential files for their own customers would be all mixed up for everyone in the office to see. + 0 Votes Try creating a new user account cpguru21 September 6, 2013 at 9:30am PST not sure if this has been suggested as it says there are 6 comments, but none showing here. Try creating a new user account, share out a folder, and see if that works for scanning. If so, you know that there is something hooky going on with the user account (corruption?). As for a fix, yo9u can try going through local security policies to see if something in there (from an updated etc..) got switched, specifically the settings that effect SMB.HTH + 0 Votes is there a firmware update available for the Ricoh? Sue T August 28, 2013 at 9:18am PST Is there updated software on Ricoh's site for the computer? Have you installed any new software/hardware or updates just prior to this happening?