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I started with there products back in the 1990's with Counter Spy, which I used for many years. We started using Vipre when it came out and loved it. I now have a lifetime subscription to Vipre. I agree I have had some issues with program updates not definition updates. All I had to do to fix the problem is go to their site and download the program and install it and everything was OK. Before doing a new install make sure you write down the serial numbers and do a restore point as you should with all installations.