Questions

Vista issues

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Vista issues

purple713
I have an issue with a Vista Home Premium machine. I can ping websites and ip address from the command prompt but can't surf the web.

I have reset the winsock, disabled AV, ran a spyware scan, disabled the firewall, removed the latest updates, ran the updates, release the ip and rebooted, reset the DSL modem and started from scratch, change settings in the registry according to some forums I read, changed them back, the list goes on. What else can I do? I'm stuck at this point.
  • +
    0 Votes
    Jacky Howe

    Click Start and go to Control Panel.
    <br><br>
    Click on <i>Network and Sharing Center</i>
    <br><br>
    Click <i>Manage Network Connections.</i>
    <br><br>
    Right click on <i>Local Area Connection</i> and choose <i>Properties.</i>
    <br><br>
    Untick the box for the IPv6 protocol
    <br><br>
    Now see if you can go surfing.
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.</i>
    <br><br>
    <i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
    </i>

    +
    0 Votes
    purple713

    I have remove IPv6, made sure IP4 was set to automatic, ran netsh winsock reset, remove the network card and let the system re-install it, ran an AV scan, spyware scan, tried another modem, replaced the network card, tried using the wireless connection,
    pulled my hair out, threw a temper tantrum, etc...(LOL)

    I left the machine running the SP1 update...waiting to hear back from the user. Any other suggestions?

    +
    0 Votes
    ThumbsUp2

    Not sure Vista even has one, but XP does and it can prevent surfin'. Might be worth a shot looking to see if (1) there is one and (2) what's in it.

    +
    0 Votes
    Jacky Howe

    Open Internet Explorer and select Tools make sure that the <b>work off line</b> is not ticked. Also go to Internet Options, Connections, Lan settings and make sure that only the <b>automatically detect settings</b> box is ticked unless you have a staric IP. Check that <b>Proxy server.</b> is not ticked. Also make sure that <b>never dial a connection</b> has a tick.
    <br><br>
    Check in Device Manager to see if there are any Devices with a yellow exclamation mark. If there is reinstall the Drivers.
    <br><br>
    Windows XP
    <br><br>
    Click Start and go to Control Panel.
    Click on <i>Network and/or Internet Connections</i> depending on your view.
    Click <i>Network Connections.</i>
    Right click on <i>Local Area Connection</i> and choose <i>Properties.</i> If this icon does not appear, then your network card is not being <i>detected</i> by Windows. This icon should appear automatically if your card is detected. If its not being detected try reinstalling the Network Drivers.
    <br><br>
    Under the <i>Connect Using</i> label, make sure that your network card is properly listed.
    If you look below you will see a drop down box, there will be a list of all installed/available protocols for your network card. Scroll down and find the <b>Internet TCP/IP.</b>
    <br><br>
    Highlight this entry and click on the Properties button below the list. Then, make sure that the option <b>Obtain IP address automatically</b> has been selected. Also, make sure that the setting <b>Obtain DNS Server Address Automatically</b> is set.
    <br><br>
    When these two properties are set, go ahead and click the "OK" button to close the Properties panel and click "OK" again to close the control panel.
    <br><br>
    Click Start, Run and type in <b>cmd</b> and press Enter.
    <br><br>
    At the Command prompt type <b>ipconfig</b> and press Enter.
    <br><br>
    The IP Address should be in the format "192.168.xxx.xxx". If your IP Address starts with "169.254", your configuration is not correct or you are not plugged into the Unit correctly.
    <br><br>
    The first step in troubleshooting this issue is to run Internet Explorer in "No Add-ons" mode. Here's how to do it.
    <br>
    Go to Start, All Programs and System Tools<br>
    Click Internet Explorer (No Add-ons)<br>
    Restart Internet Explorer. If it runs smoothly, then it can be determined that one of the add-ons was causing the problem. You will need to continue troubleshooting this issue until you find out which add on was causing the problem.
    <br><br>
    Start Internet Explorer<br>
    Go to Tools, Programs, Manage Add-ons button<br>
    Under the option "Add-ons that have been used by Internet Explorer", you will see a list of all of the add-ons installed on your system. <br>
    Click the name of an enabled add-on and then click Disable under the Settings option. <br>
    Note: You may want to speed this process by disabling 3 or more add-ons at a time.<br>
    <br>
    1. Start Internet Explorer. <br>
    2. On the Tools menu, click Internet Options.<br>
    3. On the Advanced tab, click to select the Disable Script Debugging check box in the Browsing section.<br>
    4. Click OK, and then restart Windows. <br>
    <br>
    How to reinstall or repair Internet Explorer in Windows XP
    <br>
    http://support.microsoft.com/kb/318378
    <br><br>
    1. Click Start, Run type CMD and press Enter.<br>

    2. Type the following command and press Enter:<br>

    "%ProgramFiles%\Internet Explorer\iexplore.exe" /rereg
    <br><br>
    Check for Firewalls I have seen cases where two have been installed.
    <br><br>
    Vista still has a Host file: C:\Windows\System32\drivers\etc
    <br><br>
    How to Unblock Websites
    <br>
    http://www.monsterguide.net/how-to-unblock-websites.shtml
    <br><br>
    Is there a way to block certain URL's in IE?
    <br>
    http://ask-leo.com/is_there_a_way_to_block_certain_urls_in_ie.html
    <br><br>
    How to use Reset Internet Explorer Settings (RIES)
    <br>
    http://support.microsoft.com/kb/923737
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.</i>
    <br><br>
    <i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
    </i>

    +
    0 Votes
    Jacky Howe

    Troubleshooting the firewall<br>

    Along with program compatibility issues, the Windows Firewall may experience other problems. Follow these steps to diagnose problems:
    <br>
    1. To verify that TCP/IP is functioning correctly, use the ping command to test the loopback address (127.0.0.1) and the assigned IP address.
    <br><br>
    2. Verify the configuration in the user interface to determine whether the firewall has been unintentionally set to Off or On with No Exceptions.
    <br><br>
    3. Use the netsh commands for Status and Configuration information to look for unintended settings that could be interfering with expected behavior.
    <br><br>
    4. Determine the status of the Windows Firewall/Internet Connection Sharing service by typing the following at a command prompt: sc query sharedaccess (The short name of this service is SharedAccess.) Troubleshoot service startup based on the Win32 exit code if this service does not start.
    <br><br>
    5. Determine the status of the Ipnat.sys firewall driver by typing the following at a command prompt: sc query ipnat
    <br>
    This command also returns the Win32 exit code from the last start try. If the driver is not starting, use troubleshooting steps that would apply to any other driver.
    <br><br>
    6. If the driver and service are both running, and no related errors exist in the event logs, use the Restore Defaults option on the Advanced tab of Windows Firewall properties to eliminate any potential problem configuration.
    <br><br>
    7. If the issue is still not resolved, look for policy settings that might produce the unexpected behavior. To do this, type GPResult /v > gpresult.txt at the command prompt, and then examine the resulting text file for configured policies that are related to the firewall.

    +
    0 Votes
    purple713

    I tried the loopback test as well before I put up this post. I can ping everything, even my own website. I even brought my laptop and connected it. When I did that I can access the internet. This is by far the weirdest Vista issue I have encountered.

    +
    0 Votes
    purple713

    I tried everything you listed before I put up the post. Thanks for the help. My first thought was MacAfee but that wasn't even loaded on the machine. I'm really stuck on this one.

    +
    0 Votes
    willcomp

    Have you tried another browser? I've seen instances where IE7 suddenly decided to stop connecting to sites.

    +
    0 Votes
    purple713

    Tried all of the follwing:

    Firefox
    Safari
    Opera
    Chrome

    No go.

    +
    0 Votes
    Jacky Howe

    If it is AVG try this. There is a fix here see if that helps
    <br>
    Inactive components and/or blocked internet connection after update to 8.0.196
    <br>
    http://www.avg.com/support
    <br><br>
    Step 1: Click the Start button and select Run. Now type the following text in that Run box and press Enter:
    <br><br>
    notepad c:\WINDOWS\system32\drivers\etc\hosts
    <br><br>
    Step 2: You will see a new notepad window on your screen containing some information. You should have a single entry of 127.0.0.1 localhost. If there are any other entries in there it means that those sites are being blocked and it is probably due to an infection. If that is the problem try this.
    <br><br>
    Turn off System Restore
    <br><br>
    Download Malwarebytes Anti-Malware.
    <br>
    http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
    <br><br>

    * Double-click mbam-setup.exe and follow the prompts to install the program.<br>
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.<br>
    * If an update is found, it will download and install the latest version.<br>
    * Once the program has loaded, select Perform Quick Scan, then click Scan.<br>
    * When the scan is complete, click OK, then Show Results to view the results.<br>
    * Be sure that everything is checked, and click Remove Selected.<br>
    <br>
    I would keep scanning with it until it is clean by closing out and rebooting and running it again.
    <br>
    Just to be on the safe side when you finish do an online scan with Bitdefender.
    <br>
    http://www.bitdefender.com/scan8/ie.html
    <br><br>
    Remember to turn on System Restore when you have finished cleaning.
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.</i>
    <br><br>
    <i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
    </i>

  • +
    0 Votes
    Jacky Howe

    Click Start and go to Control Panel.
    <br><br>
    Click on <i>Network and Sharing Center</i>
    <br><br>
    Click <i>Manage Network Connections.</i>
    <br><br>
    Right click on <i>Local Area Connection</i> and choose <i>Properties.</i>
    <br><br>
    Untick the box for the IPv6 protocol
    <br><br>
    Now see if you can go surfing.
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.</i>
    <br><br>
    <i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
    </i>

    +
    0 Votes
    purple713

    I have remove IPv6, made sure IP4 was set to automatic, ran netsh winsock reset, remove the network card and let the system re-install it, ran an AV scan, spyware scan, tried another modem, replaced the network card, tried using the wireless connection,
    pulled my hair out, threw a temper tantrum, etc...(LOL)

    I left the machine running the SP1 update...waiting to hear back from the user. Any other suggestions?

    +
    0 Votes
    ThumbsUp2

    Not sure Vista even has one, but XP does and it can prevent surfin'. Might be worth a shot looking to see if (1) there is one and (2) what's in it.

    +
    0 Votes
    Jacky Howe

    Open Internet Explorer and select Tools make sure that the <b>work off line</b> is not ticked. Also go to Internet Options, Connections, Lan settings and make sure that only the <b>automatically detect settings</b> box is ticked unless you have a staric IP. Check that <b>Proxy server.</b> is not ticked. Also make sure that <b>never dial a connection</b> has a tick.
    <br><br>
    Check in Device Manager to see if there are any Devices with a yellow exclamation mark. If there is reinstall the Drivers.
    <br><br>
    Windows XP
    <br><br>
    Click Start and go to Control Panel.
    Click on <i>Network and/or Internet Connections</i> depending on your view.
    Click <i>Network Connections.</i>
    Right click on <i>Local Area Connection</i> and choose <i>Properties.</i> If this icon does not appear, then your network card is not being <i>detected</i> by Windows. This icon should appear automatically if your card is detected. If its not being detected try reinstalling the Network Drivers.
    <br><br>
    Under the <i>Connect Using</i> label, make sure that your network card is properly listed.
    If you look below you will see a drop down box, there will be a list of all installed/available protocols for your network card. Scroll down and find the <b>Internet TCP/IP.</b>
    <br><br>
    Highlight this entry and click on the Properties button below the list. Then, make sure that the option <b>Obtain IP address automatically</b> has been selected. Also, make sure that the setting <b>Obtain DNS Server Address Automatically</b> is set.
    <br><br>
    When these two properties are set, go ahead and click the "OK" button to close the Properties panel and click "OK" again to close the control panel.
    <br><br>
    Click Start, Run and type in <b>cmd</b> and press Enter.
    <br><br>
    At the Command prompt type <b>ipconfig</b> and press Enter.
    <br><br>
    The IP Address should be in the format "192.168.xxx.xxx". If your IP Address starts with "169.254", your configuration is not correct or you are not plugged into the Unit correctly.
    <br><br>
    The first step in troubleshooting this issue is to run Internet Explorer in "No Add-ons" mode. Here's how to do it.
    <br>
    Go to Start, All Programs and System Tools<br>
    Click Internet Explorer (No Add-ons)<br>
    Restart Internet Explorer. If it runs smoothly, then it can be determined that one of the add-ons was causing the problem. You will need to continue troubleshooting this issue until you find out which add on was causing the problem.
    <br><br>
    Start Internet Explorer<br>
    Go to Tools, Programs, Manage Add-ons button<br>
    Under the option "Add-ons that have been used by Internet Explorer", you will see a list of all of the add-ons installed on your system. <br>
    Click the name of an enabled add-on and then click Disable under the Settings option. <br>
    Note: You may want to speed this process by disabling 3 or more add-ons at a time.<br>
    <br>
    1. Start Internet Explorer. <br>
    2. On the Tools menu, click Internet Options.<br>
    3. On the Advanced tab, click to select the Disable Script Debugging check box in the Browsing section.<br>
    4. Click OK, and then restart Windows. <br>
    <br>
    How to reinstall or repair Internet Explorer in Windows XP
    <br>
    http://support.microsoft.com/kb/318378
    <br><br>
    1. Click Start, Run type CMD and press Enter.<br>

    2. Type the following command and press Enter:<br>

    "%ProgramFiles%\Internet Explorer\iexplore.exe" /rereg
    <br><br>
    Check for Firewalls I have seen cases where two have been installed.
    <br><br>
    Vista still has a Host file: C:\Windows\System32\drivers\etc
    <br><br>
    How to Unblock Websites
    <br>
    http://www.monsterguide.net/how-to-unblock-websites.shtml
    <br><br>
    Is there a way to block certain URL's in IE?
    <br>
    http://ask-leo.com/is_there_a_way_to_block_certain_urls_in_ie.html
    <br><br>
    How to use Reset Internet Explorer Settings (RIES)
    <br>
    http://support.microsoft.com/kb/923737
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.</i>
    <br><br>
    <i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
    </i>

    +
    0 Votes
    Jacky Howe

    Troubleshooting the firewall<br>

    Along with program compatibility issues, the Windows Firewall may experience other problems. Follow these steps to diagnose problems:
    <br>
    1. To verify that TCP/IP is functioning correctly, use the ping command to test the loopback address (127.0.0.1) and the assigned IP address.
    <br><br>
    2. Verify the configuration in the user interface to determine whether the firewall has been unintentionally set to Off or On with No Exceptions.
    <br><br>
    3. Use the netsh commands for Status and Configuration information to look for unintended settings that could be interfering with expected behavior.
    <br><br>
    4. Determine the status of the Windows Firewall/Internet Connection Sharing service by typing the following at a command prompt: sc query sharedaccess (The short name of this service is SharedAccess.) Troubleshoot service startup based on the Win32 exit code if this service does not start.
    <br><br>
    5. Determine the status of the Ipnat.sys firewall driver by typing the following at a command prompt: sc query ipnat
    <br>
    This command also returns the Win32 exit code from the last start try. If the driver is not starting, use troubleshooting steps that would apply to any other driver.
    <br><br>
    6. If the driver and service are both running, and no related errors exist in the event logs, use the Restore Defaults option on the Advanced tab of Windows Firewall properties to eliminate any potential problem configuration.
    <br><br>
    7. If the issue is still not resolved, look for policy settings that might produce the unexpected behavior. To do this, type GPResult /v > gpresult.txt at the command prompt, and then examine the resulting text file for configured policies that are related to the firewall.

    +
    0 Votes
    purple713

    I tried the loopback test as well before I put up this post. I can ping everything, even my own website. I even brought my laptop and connected it. When I did that I can access the internet. This is by far the weirdest Vista issue I have encountered.

    +
    0 Votes
    purple713

    I tried everything you listed before I put up the post. Thanks for the help. My first thought was MacAfee but that wasn't even loaded on the machine. I'm really stuck on this one.

    +
    0 Votes
    willcomp

    Have you tried another browser? I've seen instances where IE7 suddenly decided to stop connecting to sites.

    +
    0 Votes
    purple713

    Tried all of the follwing:

    Firefox
    Safari
    Opera
    Chrome

    No go.

    +
    0 Votes
    Jacky Howe

    If it is AVG try this. There is a fix here see if that helps
    <br>
    Inactive components and/or blocked internet connection after update to 8.0.196
    <br>
    http://www.avg.com/support
    <br><br>
    Step 1: Click the Start button and select Run. Now type the following text in that Run box and press Enter:
    <br><br>
    notepad c:\WINDOWS\system32\drivers\etc\hosts
    <br><br>
    Step 2: You will see a new notepad window on your screen containing some information. You should have a single entry of 127.0.0.1 localhost. If there are any other entries in there it means that those sites are being blocked and it is probably due to an infection. If that is the problem try this.
    <br><br>
    Turn off System Restore
    <br><br>
    Download Malwarebytes Anti-Malware.
    <br>
    http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
    <br><br>

    * Double-click mbam-setup.exe and follow the prompts to install the program.<br>
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.<br>
    * If an update is found, it will download and install the latest version.<br>
    * Once the program has loaded, select Perform Quick Scan, then click Scan.<br>
    * When the scan is complete, click OK, then Show Results to view the results.<br>
    * Be sure that everything is checked, and click Remove Selected.<br>
    <br>
    I would keep scanning with it until it is clean by closing out and rebooting and running it again.
    <br>
    Just to be on the safe side when you finish do an online scan with Bitdefender.
    <br>
    http://www.bitdefender.com/scan8/ie.html
    <br><br>
    Remember to turn on System Restore when you have finished cleaning.
    <br><br>
    <i>Keep us informed as to your progress if you require further assistance.</i>
    <br><br>
    <i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
    </i>