+ 0 Votes I just created a new account for the user jfuller05 4 years ago That didn't solve the problem, but I couldn't think of a way to solve the problem. + 0 Votes Reponse To Answer anasz May 7, 2013 at 12:42am PST Thank you very much, I had the same issue exactly, and used your method: 1- Did a full antivirus scan for computer. 2- I changed the send/receive settings for the user to download Inbox headers. Which allowed the "bad" email to be bypassed. 3- Then deleted the duplicated emails and bad emails. 4- Restarted outlook. Thank you so much, Anas + 0 Votes sounds like a Outlook problem CG IT Updated - 4 years ago the server doesn't know you already received the email thus provides it again. typically, once you log in to the pop server, it provides you with the emails [send/receive]. The send/receive action alerts the pop3 server you have the emails. So it sounds like the send/receive action isn't telling the pop server you got the emails. I'd verify your pop3 settings and verify the send/receive actions in outlook. I believe you can configure Outlook to only receive new emails. I'd also do a deep scan for malware. + 0 Votes Did you try Kenone 4 years ago going in through web mail and deleting the e-mails that way? + 0 Votes SOLVED jfuller05 4 years ago All is well now. I changd the send/receive settings for the user to download Inbox headers, which allowed the "bad" email to be bypassed. Did a scan with Malwarebytes and found two rogue antispyware agents (don't know if that caused the problem), rebooted and then scanned the .pst files with the Outlook utility which came back with errors, repaired the errors, and now everything is fine. The user doesn't have to use the new porfile I made. All is well. That was one of the weirdest problems I've had with Outlook so far.