+ 0 Votes Check Out NOW LEFT TR 7 years ago Ilient SysAidDoes what you want at a low cost Demos are:http://www.ilient.com/demoChoose.htm + 0 Votes Would Bugzilla work? RexWorld 7 years ago I don't know if it would work for your needs but you might want to evaluate Bugzilla:http://www.bugzilla.org/It came out of the Mozilla effort, it's the software they use to track bugs. We used it at my last employer to track work requests--people would file Bugzillas with their requests and engineers would be assigned to each ticket. You could then update the ticket with the status, you could search for tickets by keyword, etc.And of course if you're handy with that kind of thing you can heavily customize the templates that Bugzilla uses so that the pages match your corporate style.Best of all it's open source, so it's free. + 0 Votes Thanks! jolson 7 years ago Thanks to all of you that have replied so far!I like the Ilient product. Clean interface, easy to understand. The only think I can't seem to figure out is if a client/customer can self register.Bugzilla could be good too, but with all work I have to do, I don't think I'd have the time to tweak it to my needs. + 0 Votes Try PerlDesk waity85 7 years ago We use PerlDesk, it does everything you could ask for. Usual ticketing type stuff, clients creating own accounts, knowledge base, automatic email notification etc.It does cost (not sure how much as thats not my issue) however I'm reliably(ish) informed the cost is minimal, under ?100.If you want more specifics give me a shout. + 0 Votes If you don't consider cost as an effective part !!!! Maulik Bhatt 7 years ago I think you will need www.otrs.org. This will be helpful. let us know about it.Cheers. + 0 Votes Cerberus Helpdesk acacord 7 years ago The Web Help Desk app that you mentioned was my favorite, until I saw the price tag. That's when I stumbled on Cerberus Helpdesk (http://www.cerberusweb.com). We bought it, even though there is a free license. We decided to fork over some cash, since it's such a nice product, and well supported, too.We've expanded the use of our helpdesk software to cover other areas that IT doesn't directly support. Right now, we have a department who supports a proprietary web application using our Cerberus deployment for their ticketing. Hope this helped. + 0 Votes AdventNet ServiceDesk Plus billbohlen@hallmarkchannl 7 years ago Not sure if this is in your price range, but it's under $1000 for 5 named techs. The software and support is excellent.http://manageengine.adventnet.com/products/service-desk/index.html + 0 Votes PerfectTracker darumainathan 7 years ago I have used PerfectTracker in my previous job. It was easy to get up and running with. Also it has some nice reporting features etc. It does cost around ~$1500 for an unlimited user version. + 0 Votes Cerberus pc21geek 7 years ago I used to use Liberum. Once i saw the posts in here, i switched to Cerberus. What an amazing product for free.Happy NEW user!!! I would highly recommend this product to anyone.Kevin + 0 Votes Layton HelpDesk michael-heaton 7 years ago Have you had a look at this one from Layton Technology called HelpBox..?http://www.laytontechnology.com/pages/default.aspI shopped around same as you and found this product ideal. I too wanted a web based solution that was very easy to use.