+ 1 Votes A wild guess gechurch February 16, 2013 at 9:20pm PST I don't know, but I'll take a stab in the dark: * The printer install (either the 4700n or one of the others) did something (eg. set a registry key, or wrote something to appdata) it shouldn't have which affected all users and the default user profile.Whatever that was stopped the printer working. * When you deleted the printers the registry key/appdata entry was removed from the default user profile, but the existing accounts were unchanged. * When you recreated the user accounts the new profiles did not have the problem. As I said it's just a guess. I doubt that's it exactly but I imagine it would be some variant on the theme of "one of the early things you did fixed it, but the problem remained for the user until a new profile was created". + 0 Votes Thoughts Gisabun February 18, 2013 at 9:41am PST Try the generic Universal Printer Driver from HP. + 0 Votes Thoughts Gisabun February 18, 2013 at 9:41am PST Try the generic Universal Printer Driver from HP.