Questions

What could be the reason of losing desktop files after reboot?

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What could be the reason of losing desktop files after reboot?

Qtalker
After having some Windows updates a user rebooted his computer and after that he lost his MS Excel file (2007) that was saved on his Desktop. Whe where able to find the file back in his mail.

The question is what is the reason of losing desktop files after Win update? Whe do not know if its because of the updates this problem did not only happen to just one user but also to another. But another strange thing is that when the user saves a file in a folder than he does not lose it only when its a loose file.

The only things that the users have in common is that they both have google toolbar installed (reason is because of flashplayer installation forgot to uncheck the toolbar part) and the Windows updates.

If someone has had the same problem please let me know. And if someone knows where to look please let me know.

ps. Whe have already told the users not to save files on there Desktop if needed to plase only shortcuts)
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    2 Votes
    robo_dev

    MS Office does do some strange things with respect to files....there is the file itself, the auto-recover file, and the temp file.

    Each of the three files has a designated storage location (in the preferences for each app).

    Office gets weird and flaky when one of those locations is:

    a) not there (e.g. a LAN share)
    b) does not exist
    c) is full of 10 million other files (temp folder)
    d) is on a corrupted sector of the hard drive
    e) Is getting poked and prodded by aggressive AV software or indexing/search or file sync software (Google search, google docs, etc).

    As I recall, when you save a word document, there's this bee-like dance where the auto-recover file is updated, the temp file is renamed and copied over the original file, and then the temp file is removed (all that is from memory). If there is another process such as an AV package scanning for file-creation events, or an indexing function scanning for new files, this may throw a wrench into the works.

    Any of the Office-related Google toolbar features are more trouble than they are worth. IMHO:

    http://www.cmswire.com/cms/enterprise-20/google-attacks-ms-office-with-toolbar-v3-000983.php

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    Qtalker

    Thanks for your answer the link was very helpful.

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    markp24

    When you login does it warn you a temp profile is being used?
    if so these a corrupt profile

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    Qtalker

    Nope did not see a warning

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    markp24

    ok so its not was i was thinking, Ho wabout robo_dev suggestion, did that work?

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    Qtalker

    Yes robo_dev suggestion was helpful I removed the google toolbar so we think that was the cause of the problem. Thanks for the reply

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    markp24

    Aweso9me Nice work Robo_Dev!!!

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    a.portman

    Sometimes Windows "loses" your profile. You then end up with user and user.0000 in the Documents and Settings Directory. Look for this. If this is the case, this is the fix

    http://www.tomshardware.com/forum/89482-45-profiles

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    franksp

    This may not be of any help...but a year ago I used a pc (Win 7 64bit) that would on occaison, maybe twice a month or so blue screen, (it seemed to be a controller issue I was never able to resolve). Anyway, had this happened to one of the users I supported, I would never have believed them, but upon reboot, all of my Excel (only)shortcut icons both local and network would disappear off my desktop. Word, Access and other shortcuts were unaffected. I could never find a reason why this affected only my Excel shortcuts.

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    2 Votes
    robo_dev

    MS Office does do some strange things with respect to files....there is the file itself, the auto-recover file, and the temp file.

    Each of the three files has a designated storage location (in the preferences for each app).

    Office gets weird and flaky when one of those locations is:

    a) not there (e.g. a LAN share)
    b) does not exist
    c) is full of 10 million other files (temp folder)
    d) is on a corrupted sector of the hard drive
    e) Is getting poked and prodded by aggressive AV software or indexing/search or file sync software (Google search, google docs, etc).

    As I recall, when you save a word document, there's this bee-like dance where the auto-recover file is updated, the temp file is renamed and copied over the original file, and then the temp file is removed (all that is from memory). If there is another process such as an AV package scanning for file-creation events, or an indexing function scanning for new files, this may throw a wrench into the works.

    Any of the Office-related Google toolbar features are more trouble than they are worth. IMHO:

    http://www.cmswire.com/cms/enterprise-20/google-attacks-ms-office-with-toolbar-v3-000983.php

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    0 Votes
    Qtalker

    Thanks for your answer the link was very helpful.

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    0 Votes
    markp24

    When you login does it warn you a temp profile is being used?
    if so these a corrupt profile

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    0 Votes
    Qtalker

    Nope did not see a warning

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    0 Votes
    markp24

    ok so its not was i was thinking, Ho wabout robo_dev suggestion, did that work?

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    Qtalker

    Yes robo_dev suggestion was helpful I removed the google toolbar so we think that was the cause of the problem. Thanks for the reply

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    0 Votes
    markp24

    Aweso9me Nice work Robo_Dev!!!

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    0 Votes
    a.portman

    Sometimes Windows "loses" your profile. You then end up with user and user.0000 in the Documents and Settings Directory. Look for this. If this is the case, this is the fix

    http://www.tomshardware.com/forum/89482-45-profiles

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    0 Votes
    franksp

    This may not be of any help...but a year ago I used a pc (Win 7 64bit) that would on occaison, maybe twice a month or so blue screen, (it seemed to be a controller issue I was never able to resolve). Anyway, had this happened to one of the users I supported, I would never have believed them, but upon reboot, all of my Excel (only)shortcut icons both local and network would disappear off my desktop. Word, Access and other shortcuts were unaffected. I could never find a reason why this affected only my Excel shortcuts.