Questions

What do you use for remote support for remote Windows and or 'nix boxes?

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What do you use for remote support for remote Windows and or 'nix boxes?

Bapster
LogMein(Rescue)or other LMI s/w,
VNC, Dameware, Remote Desktop,
Remote Web Workplace (for Windows
SBS Server environments?

I just wanted to get feeling for what the most used/popular remote support s/w tool currently being implemented in the IT support arena.

Also, how do most IT shops/techs bill for remote calls; per incident, annual contract or hourly?

Thanks.

Have a great day!
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    oldbaritone

    Sometimes I use it behind SSH.

    Billing depends on customer - good large volume customer gets some freebie remotes, as long as it's not a habit. "Who's that?"-type customers T&M at regular rate.

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    robo_dev

    Since I can run a VNC client on my iPhone, UltraVNC works very well.

    Adito OpenVPN has plug-ins for Remote Desktop, SSH, and UltraVNC, and it's a client-less SSL VPN.

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    Kenone

    Outside the LAN or remote as in another building, state, county?
    Inside the the LAN I use VNC (Ultra VNC actually)Outside usually Team Viewer

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    Bapster

    I was speaking mostly outside of the LAN...for my private, moonlighting business. At my corporate, fulltime gig, we use Dameware within our lan, and across all our subnets/intranet/extranet, etc.

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    markp24

    Hi I agree with the other posts VNS over ssh, or teamviewer / logmein even cro

    Team viewer works in Linux , its currently a beta but does work. If you can I would recommend ssh to the system then vnc

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    When I was working solely for myself, I always used TeamViewer. It has a very small footprint, is free for personal use, and is priced considerably lower than other tools for business use. What's best is the client does not have to install anything, they simply run a stand alone executable that I can publish on my website. For remote servers, I simply install the small executable, and can get in any time I need.

    I like working with TeamViewer so much that I suggested it where I work now that I am splitting my time between my own stuff and a corp. gig. I showed the benefits of TeamViewer over the current remote support tool to the Helpdesk Mgr. and he quickly bought in. Saved him a heap of money, and made me a hero to the HD folks. I'd recommend it to anyone.

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    robo_dev

    So far GoToMyPC is my favorite from a security and speed standpoint, since they support SecurID very well, and it's very fast. But it's not cheap.

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    lrichardson

    Just ran across this. I work for Bomgar which sells an outstanding remote support product, so I wanted to throw that in the mix. Definitely function rich and as secure as they come. Costs a little more upfront, but it's a one-time purchase, so in the long run, it pays off. You can get a free trial or demo at http://www.bomgar.com/try-bomgar.aspx.

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    oldbaritone

    Sometimes I use it behind SSH.

    Billing depends on customer - good large volume customer gets some freebie remotes, as long as it's not a habit. "Who's that?"-type customers T&M at regular rate.

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    0 Votes
    robo_dev

    Since I can run a VNC client on my iPhone, UltraVNC works very well.

    Adito OpenVPN has plug-ins for Remote Desktop, SSH, and UltraVNC, and it's a client-less SSL VPN.

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    0 Votes
    Kenone

    Outside the LAN or remote as in another building, state, county?
    Inside the the LAN I use VNC (Ultra VNC actually)Outside usually Team Viewer

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    0 Votes
    Bapster

    I was speaking mostly outside of the LAN...for my private, moonlighting business. At my corporate, fulltime gig, we use Dameware within our lan, and across all our subnets/intranet/extranet, etc.

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    0 Votes
    markp24

    Hi I agree with the other posts VNS over ssh, or teamviewer / logmein even cro

    Team viewer works in Linux , its currently a beta but does work. If you can I would recommend ssh to the system then vnc

    +
    0 Votes

    When I was working solely for myself, I always used TeamViewer. It has a very small footprint, is free for personal use, and is priced considerably lower than other tools for business use. What's best is the client does not have to install anything, they simply run a stand alone executable that I can publish on my website. For remote servers, I simply install the small executable, and can get in any time I need.

    I like working with TeamViewer so much that I suggested it where I work now that I am splitting my time between my own stuff and a corp. gig. I showed the benefits of TeamViewer over the current remote support tool to the Helpdesk Mgr. and he quickly bought in. Saved him a heap of money, and made me a hero to the HD folks. I'd recommend it to anyone.

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    robo_dev

    So far GoToMyPC is my favorite from a security and speed standpoint, since they support SecurID very well, and it's very fast. But it's not cheap.

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    lrichardson

    Just ran across this. I work for Bomgar which sells an outstanding remote support product, so I wanted to throw that in the mix. Definitely function rich and as secure as they come. Costs a little more upfront, but it's a one-time purchase, so in the long run, it pays off. You can get a free trial or demo at http://www.bomgar.com/try-bomgar.aspx.