Questions

What is the best Helpdesk Software solutions.

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2 Votes
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What is the best Helpdesk Software solutions.

asarreal
I'm evaluating different types of Helpdesk Software solutions in the internet but seems to many out there.

Could somebody our there share some of experiences on using helpdesk software solutions? and share thoughts on what do think are the best helpdesk software that i can used.

My basic requirements are:
1. web based.
2. can respond via email.
3. flexible reporting

I appreciate any feedback from this group.

Thanks
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1 Votes
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Pretty good. Sometimes the updates can get a little wierd but it is what I am using and it gets about 7 out of ten.

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0 Votes
tomfoster
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We have used Service Desk but it has many limitations.

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0 Votes
phil
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We have been using ambercat for 2 years now and it is fantastic. Pay for the thick client and get unlimited web users.
A+++

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0 Votes
polar1
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Polar Help Desk is a great web-based helpdesk solution intended for small businesses who need to organize or improve their customer support. With clear user-friendly interface and rich features it becomes a perfect solution for every company. Download the free version now. It's fully featured and free for commercial usage, 1 technician and unlimited end users. For more information visit http://www.polarsoftware.com

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greatduckltsta
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We use footprints, but can't say much about the support. Not very helpful

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0 Votes
tomfoster
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We use Vision Helpdesk, it allows us to manage our multiple companies with single installation.

It's fast and web interface is pretty cool with Ajax.

It offers two way email parsing i.e not just clients can send email tickets but staff can also reply to tickets from their email clients.

Overall Vision helpdesk works great and satisfies our needs.

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aashawqi1972
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Hi there;

I recomend to research the following site:

www.adventnet.com

we are using it, though, simple, effective and powerfull.

Cost, no idea, check out.

Regards

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0 Votes
Murpmic
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$200 / per tech.
MS SQL, Fast pages, integrates with email for tickets.

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Darryl~ Moderator
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Darn.....missed that at first

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1 Votes
sandeepseeram
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OTRS is the leading open-source Help Desk and IT Service Management (ITSM) solution used by thousands of organizations worldwide, enabling transparency and collaboration for service desk and customer support teams, including those implementing ITIL Best Practices.

Sandeep Seeram