+ 0 Votes Reponse To Answer 2rs 3 years ago I'm the only workstation support & very fortunate to accept the tutelage of the person who built the network. so, haven't accomplished as much as you - kudos! What I really wanted to comment on was the last paragraph regarding the assumption that you surely must know about every techie gadget! Yes, even though they don't know either (why are they asking you??) I do feel that I'm being seen as ineffective.