Questions

what to do with virus?

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what to do with virus?

prettymars
when anti malware detect infected file or in registry and move it to quarantine
will deleting it from quarantine could removed the infected file permanently or you have to search the file or go to registry and find it to manually delete it?

and what should be done or how to fix when microsoft security essentials cannot finish installation. i have tried it many times and it always get an error.
thanks..
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    donven

    When a file is stored in quarantine it is to await for disinfection.
    Whenever if ever the file is disinfected or otherwise proven to be harmless will be released from quarantine and can be used as normal.

    What is the error that you get?
    Is you copy of Windows genuine?

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    prettymars

    yes, the copy of windows is genuine. the error 'windows encountered error'. i have tried it many times and it is just always the same error. i had installed avast but never detect any virus or malware when i run anti malware avast has a high risk malware so i deleted it. i removed/uninstalled and installed avira since i get error with microsoft secrutiy essentials a few features in it tht i dont like so i now use rising antivirus.
    i am still getting errors with windows like installing updates there are several important updates that failed to install and i dont know why. i tried the link where it can troubleshoot what's the error but it has not fix anything.

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    PurpleSkys Moderator

    install malwarebytes...the two shouldn't conflict at all; I run the two together and have for a number of years. You may also want to install ccleaner first and run it, leave it set on the defaults; it'll clear your cookies and temp files. I would also recommend running all three in safe mode. Afterwards, try to install MSE again. Let us know how it goes.

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    prettymars

    i installed malwarebytes and ccleaner and run both in safe mode. malwarebytes detected 4 backdoor virus all in the rising antivirus i have. i clicked on removed and restarted and the rising antivirus does not work anymore. i tried to install microsoft security essentials and it completed successfully. should i just uninstall rising antivirus? along with it i also have that rising pc docto and the rising firewall. or do i get back to avast. which one should i keep? thank you for all the help.

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    PurpleSkys Moderator

    If you like MicroSoft Security Essentials and find it works for you, then by all means, keep it and uninstall Avast. I always tell folks to keep what works for them if they're happy with it. Uninstall any/all other antivirus programs that you have as they may conflict with MSE. You can also keep malwarebytes and ccleaner then run them a couple times a month :) . Good luck :)

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    donven

    Save yourself time and frustration and now that you know your problems originated from viruses in your system get your self a real protection so that you dont have to go true this again!
    I am a computer technician and fix infected computers on a daily bases.
    One solution I have found to work both for myself and all my clients is Kaspersky Internet Security.
    Install the 2013 version and go to Amazon and buy the 2012 version. This will save you money but works as good as if you got the 2013 to start with.
    Here is a link http://www.amazon.co.uk/Kaspersky-Internet-Security-2012-License/dp/B004YZRFDW/ref=sr_1_4?ie=UTF8&qid=1356797666&sr=8-4

    Enjoy a year of superb protection for less than

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    0 Votes
    PurpleSkys Moderator

    one should do what works for them....there's lots of good free antivirus programs out there...I do my fair share of virus/malware removal as well.

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    donven

    @PurpleSkys
    Do you use Microsoft Security Essentials yourself?
    If not don't recommend it!
    I only recommend what I am using and know to really work.
    Also what kind of non sense is "find it (what) works for you", is the guy suppose to try all freeware and shareware out there to find one that works...!?
    After all that's what got him in trouble on a first place.
    The whole idea of this forum is to give him a solution not send him away with more problems.
    Hope he has some sense and

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    0 Votes
    PurpleSkys Moderator

    @donven
    No, I don

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    0 Votes
    prettymars

    i've installed MSE and i find it okay. so i decide to keep it. also, i still have malwarebytes and the ccleaner.
    thank you for all the suggestions and for great ideas shared. it has helped me a lot.
    thank you very much for all the help.

  • +
    0 Votes
    donven

    When a file is stored in quarantine it is to await for disinfection.
    Whenever if ever the file is disinfected or otherwise proven to be harmless will be released from quarantine and can be used as normal.

    What is the error that you get?
    Is you copy of Windows genuine?

    +
    0 Votes
    prettymars

    yes, the copy of windows is genuine. the error 'windows encountered error'. i have tried it many times and it is just always the same error. i had installed avast but never detect any virus or malware when i run anti malware avast has a high risk malware so i deleted it. i removed/uninstalled and installed avira since i get error with microsoft secrutiy essentials a few features in it tht i dont like so i now use rising antivirus.
    i am still getting errors with windows like installing updates there are several important updates that failed to install and i dont know why. i tried the link where it can troubleshoot what's the error but it has not fix anything.

    +
    0 Votes
    PurpleSkys Moderator

    install malwarebytes...the two shouldn't conflict at all; I run the two together and have for a number of years. You may also want to install ccleaner first and run it, leave it set on the defaults; it'll clear your cookies and temp files. I would also recommend running all three in safe mode. Afterwards, try to install MSE again. Let us know how it goes.

    +
    0 Votes
    prettymars

    i installed malwarebytes and ccleaner and run both in safe mode. malwarebytes detected 4 backdoor virus all in the rising antivirus i have. i clicked on removed and restarted and the rising antivirus does not work anymore. i tried to install microsoft security essentials and it completed successfully. should i just uninstall rising antivirus? along with it i also have that rising pc docto and the rising firewall. or do i get back to avast. which one should i keep? thank you for all the help.

    +
    0 Votes
    PurpleSkys Moderator

    If you like MicroSoft Security Essentials and find it works for you, then by all means, keep it and uninstall Avast. I always tell folks to keep what works for them if they're happy with it. Uninstall any/all other antivirus programs that you have as they may conflict with MSE. You can also keep malwarebytes and ccleaner then run them a couple times a month :) . Good luck :)

    +
    0 Votes
    donven

    Save yourself time and frustration and now that you know your problems originated from viruses in your system get your self a real protection so that you dont have to go true this again!
    I am a computer technician and fix infected computers on a daily bases.
    One solution I have found to work both for myself and all my clients is Kaspersky Internet Security.
    Install the 2013 version and go to Amazon and buy the 2012 version. This will save you money but works as good as if you got the 2013 to start with.
    Here is a link http://www.amazon.co.uk/Kaspersky-Internet-Security-2012-License/dp/B004YZRFDW/ref=sr_1_4?ie=UTF8&qid=1356797666&sr=8-4

    Enjoy a year of superb protection for less than

    +
    0 Votes
    PurpleSkys Moderator

    one should do what works for them....there's lots of good free antivirus programs out there...I do my fair share of virus/malware removal as well.

    +
    0 Votes
    donven

    @PurpleSkys
    Do you use Microsoft Security Essentials yourself?
    If not don't recommend it!
    I only recommend what I am using and know to really work.
    Also what kind of non sense is "find it (what) works for you", is the guy suppose to try all freeware and shareware out there to find one that works...!?
    After all that's what got him in trouble on a first place.
    The whole idea of this forum is to give him a solution not send him away with more problems.
    Hope he has some sense and

    +
    0 Votes
    PurpleSkys Moderator

    @donven
    No, I don

    +
    0 Votes
    prettymars

    i've installed MSE and i find it okay. so i decide to keep it. also, i still have malwarebytes and the ccleaner.
    thank you for all the suggestions and for great ideas shared. it has helped me a lot.
    thank you very much for all the help.