+ 0 Votes Reponse To Answer prettymars 1 year ago yes, the copy of windows is genuine. the error 'windows encountered error'. i have tried it many times and it is just always the same error. i had installed avast but never detect any virus or malware when i run anti malware avast has a high risk malware so i deleted it. i removed/uninstalled and installed avira since i get error with microsoft secrutiy essentials a few features in it tht i dont like so i now use rising antivirus. i am still getting errors with windows like installing updates there are several important updates that failed to install and i dont know why. i tried the link where it can troubleshoot what's the error but it has not fix anything.