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What's the benchmark of Helpdesk cost around the IT Industry?

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What's the benchmark of Helpdesk cost around the IT Industry?

williamks.tan
Is there any analysis report done in IT industry to benchmark of how much is the ideal cost for IT helpdesk to support a business user? I'm trying to get a basline of industry helpdesk cost modeling to determine whether my helpdesk cost is operate at an optimal level. Anyone know where can I obtain such information?