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where can i find free e-book about itil and services managment

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If you're a beginner who is trying to learn a thing or two about ITIL, especially in ITIL service support, I would recommend this white paper by the ManageEngine folks called ITIL Heroes Handbook.

A simple review has been written here:
<a href="">Free ITIL eBook / WhitePaper</a>

Hope it helps!