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where can i find free e-book about itil and services managment

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wengyee

If you're a beginner who is trying to learn a thing or two about ITIL, especially in ITIL service support, I would recommend this white paper by the ManageEngine folks called ITIL Heroes Handbook.

A simple review has been written here:
<a href="http://www.wareprise.com/2011/04/13/free-itil-ebook-white-paper-for-beginners/">Free ITIL eBook / WhitePaper</a>

Hope it helps!