Questions

White screen on Laptop but normal with external monitor.

Tags: Windows, Hardware
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White screen on Laptop but normal with external monitor.

CPPCrispy
I have a Dell laptop that has a white screen from the moment it turns on. It started doing this after we changed the resolution. I connected it to an external monitor and it works through it. I also opened it and looked at the wires which look to be good. The interesting thing is that after a few hours (about 5) of being plugged into the external monitor, the laptop screen started to work again. But when we unplug it from the external monitor it went white. I plugged it in to see if the screen comes back in a few hours.

Does anyone have an idea of what might be wrong with it?

Thanks in advance.

Member Answers

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      0 Votes
      robo_dev

      Is the screen white at the instant of power-on? (can you see the Dell logo and BIOS boot options screen)

      If it's white from power-on, that sounds like the video controller on the motherboard is flaky. If you do a BIOS factory reset, and you've got a white screen from power-up, that sounds like either the motherboard or the display itself or it's cables.

    • +
      0 Votes
      robo_dev

      Is the screen white at the instant of power-on? (can you see the Dell logo and BIOS boot options screen)

      If it's white from power-on, that sounds like the video controller on the motherboard is flaky. If you do a BIOS factory reset, and you've got a white screen from power-up, that sounds like either the motherboard or the display itself or it's cables.