Questions

Why are my printers showing offline even though they are working?

Tags:
+
0 Votes
Locked

Why are my printers showing offline even though they are working?

spooner97
Hello,

I have a strange issue where we recently moved buildings and we have a Windows 2008 standard server as a print server. We updated all the IP address on the printers, and configured the new IP addresses in the server properties on the server. For some reason a couple of printers say offline but they print normally. Usually if they are working I wouldn't complain but it is confusing my users. Does anyone have any ideas on what might be causing this?

Thanks
  • +
    1 Votes
    markp24

    Hi, do the printers have sleep mode enabled? Cehck to see if "use printer offline is selected"
    try turning off snmp, (right click on (Network)Printer , choose Properties , go to Ports tab, choose Configure Port , then un-check SNMP Status Enable option,)
    Also last resort, it may be the built in firewall settings, disable the fire wall to test that theory.

    +
    0 Votes
    spooner97

    It was the SMTP Settings. You nailed it thanks!

    +
    0 Votes
    markp24

    Awesome!! I happy i was able to help. Thank you for the vote!

    +
    0 Votes
    james118

    Sometime printer goes on Off-Line mode so that's why it offline mode.

    http://www.reveleco.com/

    +
    0 Votes
    craig_willied

    markp24, today 12/05/12 I had the same problem with my Xerox Color Phaser 6180N. You suggested the SNP port needed to be "unchecked" however mines was not checked. To run with your idea, I checked the box, closed Properties, went back into Properties and "unchecked" the box and the printer came back "Online". I drove myself crazy trying to figure this out. Some users could print like me and some could not. Thanks for the idea!

    +
    0 Votes
    james118

    Sometime printer goes on Off-Line mode so that's why it offline mode.

    http://www.reveleco.com/

    +
    0 Votes
    craig_willied

    markp24, today 12/05/12 I had the same problem with my Xerox Color Phaser 6180N. You suggested the SNP port needed to be "unchecked" however mines was not checked. To run with your idea, I checked the box, closed Properties, went back into Properties and "unchecked" the box and the printer came back "Online". I drove myself crazy trying to figure this out. Some users could print like me and some could not. Thanks for the idea!

  • +
    1 Votes
    markp24

    Hi, do the printers have sleep mode enabled? Cehck to see if "use printer offline is selected"
    try turning off snmp, (right click on (Network)Printer , choose Properties , go to Ports tab, choose Configure Port , then un-check SNMP Status Enable option,)
    Also last resort, it may be the built in firewall settings, disable the fire wall to test that theory.

    +
    0 Votes
    spooner97

    It was the SMTP Settings. You nailed it thanks!

    +
    0 Votes
    markp24

    Awesome!! I happy i was able to help. Thank you for the vote!

    +
    0 Votes
    james118

    Sometime printer goes on Off-Line mode so that's why it offline mode.

    http://www.reveleco.com/

    +
    0 Votes
    craig_willied

    markp24, today 12/05/12 I had the same problem with my Xerox Color Phaser 6180N. You suggested the SNP port needed to be "unchecked" however mines was not checked. To run with your idea, I checked the box, closed Properties, went back into Properties and "unchecked" the box and the printer came back "Online". I drove myself crazy trying to figure this out. Some users could print like me and some could not. Thanks for the idea!

    +
    0 Votes
    james118

    Sometime printer goes on Off-Line mode so that's why it offline mode.

    http://www.reveleco.com/

    +
    0 Votes
    craig_willied

    markp24, today 12/05/12 I had the same problem with my Xerox Color Phaser 6180N. You suggested the SNP port needed to be "unchecked" however mines was not checked. To run with your idea, I checked the box, closed Properties, went back into Properties and "unchecked" the box and the printer came back "Online". I drove myself crazy trying to figure this out. Some users could print like me and some could not. Thanks for the idea!