Questions

why can't a user access the default webpage.

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why can't a user access the default webpage.

killerp28
It's just one workstation. Everyone else can log on and get to the webpage. When the user logs in he can't get to the default webpage.
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    jlouis45

    Can you provide more information on the error that he is getting and what browser ??

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    sportguy

    Go to a command prompt (Start, Run, cmd, ok).
    Type in ipconfig /all
    Check if there is any ip address at DNS servers.
    If not you will have to manually configure the DNS servers.

    Also check what your defauld gateway's ip address is.
    Try pinging the default gateway's ip address.

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    oldbaritone

    Many networks access the web via a proxy server. Make sure all of the "LAN settings" in the "Connections" tab of Internet Options are correctly configured.

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    killerp28

    It was a DNS issue. problem solved. Thanks again to all

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    mafergus

    Can he get to network shares? Is he able to see other web sites? Can he connect to other pages on that web site?

    If the answers are yes to those, then I would check the hosts file to see if there was an old/invalid entry, I'd clear out his browser cache (yes I used to hate hearing that also), I'd also look to see if he had any anti-spyware software installed. Sometimes those also act as a proxy and can get in the way.

    If the answer to the majority is no, then I'd start working my way up the stack and check my local loop, gateway, dns, arp cache, etc...

    It might help if you tell us what you have done to troubleshoot so far.

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    jfuller05

    is the default webpage set to "home" in the browser?

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    dmiles

    heck the security settings on the lone pc to see if the settings block this site,also if security setting is set to custom this will block the site also

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    0 Votes
    jlouis45

    Can you provide more information on the error that he is getting and what browser ??

    +
    0 Votes
    sportguy

    Go to a command prompt (Start, Run, cmd, ok).
    Type in ipconfig /all
    Check if there is any ip address at DNS servers.
    If not you will have to manually configure the DNS servers.

    Also check what your defauld gateway's ip address is.
    Try pinging the default gateway's ip address.

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    0 Votes
    oldbaritone

    Many networks access the web via a proxy server. Make sure all of the "LAN settings" in the "Connections" tab of Internet Options are correctly configured.

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    0 Votes
    killerp28

    It was a DNS issue. problem solved. Thanks again to all

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    0 Votes
    mafergus

    Can he get to network shares? Is he able to see other web sites? Can he connect to other pages on that web site?

    If the answers are yes to those, then I would check the hosts file to see if there was an old/invalid entry, I'd clear out his browser cache (yes I used to hate hearing that also), I'd also look to see if he had any anti-spyware software installed. Sometimes those also act as a proxy and can get in the way.

    If the answer to the majority is no, then I'd start working my way up the stack and check my local loop, gateway, dns, arp cache, etc...

    It might help if you tell us what you have done to troubleshoot so far.

    +
    0 Votes
    jfuller05

    is the default webpage set to "home" in the browser?

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    0 Votes
    dmiles

    heck the security settings on the lone pc to see if the settings block this site,also if security setting is set to custom this will block the site also