Questions

Why can't I access www.google.com?

+
0 Votes
Locked

Why can't I access www.google.com?

tomerms
I am running Windows XP Home Edition SP3, AVG 9.0, Malwarebytes, SuperAnts, Adaware, IOB360. I can access any and all websites except "www.google.com". I cannot ping google, but I can ping gmail and google.mail.com. It sounds to me like I have malware or a virus that has highjacked my browser (IE8). I have ran all the above programs in normal mode and safe mode, and they only find tracking cookies. When I type www.google into the address bar, AVG and yahoo bring up there listings of links for google, but when I click on one of those links the browser tells me that this webpage cannot be displayed. Has anyone else had a problem like this? Any help would be grateful ladies and gentlemen, Thanks,

Marlon Tomera
+
0 Votes
cliff680
Collapse -

Have you tried clearing your Internet Cache?

+
0 Votes
tomerms
Collapse -

Now are you talking about clearing the temp files, web history and cookies?

+
0 Votes
cliff680
Collapse -

yep

+
0 Votes
SPC_TCOL
Collapse -

did you try an different browser like Firefox?
You should use a different browser anyway.

+
0 Votes
tomerms
Collapse -

No I did not, and I really don't like Firefox, to used to IE. I might try and give a shot. Thanks

+
0 Votes
SPC_TCOL
Collapse -

But you know that Firefox is safer then IE, not that it's safe, but safer.

+
0 Votes
SteveCCC
Collapse -

Try to access the site directly: 74.125.67.100

If it works then you probably have an issue with your DNS. go to your control panel and select Network connections then right click on Local Area Connection and choose properties. After that select Internet Protocol TCP/IP and go into those properties and verify your DNS is set to auto obtain. Might as well ensure your IP is also on auto even if going through a router IMO.

+
0 Votes
tomerms
Collapse -

I tried the IP address directly in the address bar, and got nowhere. Then I tried to ping the IP address and had 100% packet loss. Thanks,

+
0 Votes

DNS

fox2002152003
Collapse -

Please check the DNS (Primary and Alternate) and also double check with your firewall.

+
0 Votes
Jacky Howe
Collapse -

Click Start, Run type cmd and press Enter.

type netsh winsock reset at the command prompt, and then press ENTER.