Questions

Why does my computer get BSOD all the time?

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0 Votes
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Why does my computer get BSOD all the time?

Klapoder
My computer is crashing several times a day. The BCCode is almost always f4. I have pasted reports from three of the recent crashes in the bottom.
The computer is about 5 month old, a Dell Vostro 3350. I decided to upgrade it with a SSD after a while, and have had problems since then. But the crashes are becoming more frequent. There are no consistent pattern to the crashes, it can happen both when in use and standing idle, both when surfing the net or using word.
I have used the CD i got with the PC to install windows, and have used the exact same drivers. So I assume the issue is related to the SSD, but the SSD seems to be fine, so I assume there is a conflict somewhere. And my question is if anyone can tell me anyting from the crash reports.
I have run diagnostics at boot time on all hardware, no errors reported. I have used CrystalDiskInfo which says 100% good health status.

Any suggestions for what could be the problem are welcome.

Windows 7 64bit
OS-version: 6.1.7601.2.1.0.256.1
System Manufacturer: Dell Inc.
System Model: Vostro 3350
BIOS: BIOS Date: 05/26/11 10:52:20 Ver: 04.06.04
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 6144MB RAM
SSD Disc: Corsair CSSD-F115GB2-A ATA Device
Graphics: AMD Radeon HD 6490M


BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8006CE1B30
BCP3: FFFFFA8006CE1E10
BCP4: FFFFF800031E28B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8005E4D060
BCP3: FFFFFA8005E4D340
BCP4: FFFFF800031DA8B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

BCCode: 7a
BCP1: FFFFF6FC40007008
BCP2: FFFFFFFFC00000C0
BCP3: 0000000059AFA860
BCP4: FFFFF88000E01000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
  • +
    0 Votes
    robo_dev

    1) BIOS update from Dell?
    2) Firmware update for SSD?
    3) Fiddle with AHCI modes in BIOS SATA settings
    4) Run chkdsk on SSD in another system, as Win7 can have issues with bad sectors.
    5) Update drivers. Typically the ones that came with the PC are out of date and not necessarily any good.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-error-in-dell-vostro-3350-windows-7/339dfcfd-3f16-4cfb-87fe-cd84acf8be50

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    0 Votes
    Klapoder

    Dell just released a bios update some days ago, just installed it and will let my computer stay on overnight to see if it crashes. Will go through the list in the link if it continues.

    There are no firmware upgrades to the SSD thought, it is a quite new mode. And the bios is very limited in options. It has AHCI and ATA settings, and if I set it to ATA i need to reinstall the OS in order to boot. Do you think ATA mode would be more realiable?

    Will run chkdsk on another system in the weekend, don't have a desktop to plug it into right now. Didn't know Win7 had issues with bas sectors! Thanks

    All driver are updated, the last chipset drivers are from April! And I can't install the drivers from Intel directly. All other drivers are up to date as well.

    Thanks for the suggestions.

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    0 Votes
    Klapoder

    The bios update did not work. Chkdsk on another system showed no errors. I ran in safemode and tried a clean boot, as suggested in the link, but still no luck. The frequency is markedly lower in clean and safe boot mode though, which I suppose is because of fewer writes to the disk.

    I will try swapping different ram in and out and see if it makes a difference, as suggested in on of the other posts, and then conclude that there is no solution and go back to the old drive

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    IcebergTitanic

    I second the idea to try to get latest drivers for all hardware.

    Also, might try running a memory diag on your computer, such as Memtest86. Bad RAM will toss BSOD's like nobody's business.

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    0 Votes
    Klapoder

    I had thought about it, as I have two sticks from different manufacturers, and I thought they might be conflicting. But already ran memtest with no errors, and there were no BSOD with the old drive where I used the same ram sticks, so I assume the RAM are ok. If the ram were incompatible I assumed the computer just wouldn't boot, or that has been my experience in the past.
    Thanks for the suggestion though.

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    0 Votes
    oldbaritone

    I agree: drivers, BIOS, SSD firmware, and RAM.

    I'm guessing you went to the SSD for performance. Remember the SSD does DMA, so it may be a timing issue between the SSD and the RAM. When the CPU accesses it, memtest may pass, but that does not always mean the way the SSD handles the RAM is OK. That's the kind of thing that might be addressed in the SSD firmware update. When you mention "it is a quite new mode", I wonder if there are some timing issues with the SSD's DMA mode. This could be exacerbated by RAM from different manufacturers.

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    Klapoder

    Oh, I didn't know anything about that. Back to testing with different ram modules. It just takes so long to test anything, as the BSOD might not appear for like 4 hours, or it can happen 3 times in one hour.

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    0 Votes
    markp24

    hi how hot is that system getting if you place you hand near the exaust for the cpu fan?
    or on the bottom of the systme where the cpu may be near.
    if its not too hot its probably bad ram or a drive as mentioned in prior posts.

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    0 Votes
    Klapoder

    Had not actually thought about this, as I had not noticed any heat, but then again I don't sit with the PC on my lap either.
    Right now I have Civ 4 and a video running, and the CPU runs at 75 celsius, which ain't bad I think. The PC is cool enough for me touch. The SSD stays at 42 celsius. So I assume the disc is bad, it just dosn't show any errors in any tests :(.

    Thanks for the suggestion though.

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    0 Votes
    OH Smeg

    Have you tested the SSD with it's makers Testing Utility?

    If not go to the HDD Makers Site and download the Testing Utility for the drive and test the drive.

    If it fails the first test remove from that system and fit to a different computer and retest. If it fails the second test the HDD is on it's way to Silicon Heaven but if it passes the second test the M'Board, Data lead/Connector or Power Supply in the computer that it was originally fitted to is in need of repair.

    It also wouldn't hurt to compare the Specifications of the SSD with the Drive that was removed pay particular attention to the Power Requirements of the SSD and if it's markedly different and requires more power in Milliamperes it's likely that the computer is unable to supply the necessary current to power the HDD and this will cause crashes.

    Col

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    Klapoder

    The makers do not have a testing utility, and as far as I know such utilities do exist for SSD's. I have read the SMART data with crystaldisk and checked the SSD with ckhdsk both during boot and plugged into another PC, not errors so far. I just checked the power requirements, and they are smaller than the original drive. Thanks for the suggestions though, would never have thought of that.

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    delf20k

    How old is the power supply? As they get older they get a bit less efficient and the new drive may add just enough load to make it a bit unstable and start throwing spikes and dips in voltage. I have found that having a heaver power supply than you need pays off.

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    0 Votes
    shane s

    sounds like its memmory- ram) or your video card thats the problem but it sounds like its hardware not your software in most cases its your ram test you video card and your ram

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    0 Votes
    shane s

    or it could be your mother board main chip thats overheating

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    0 Votes
    bboyd@

    I've had problems with recent SATA III controllers & drives causing BSOD and lock up problems. My current problem is a MSI board with a SATA III controller that runs about 1/10 as fast as a SATA II and locks up access to the drive after a while.
    If so try a SATA II controller port and check if its bad firmware for the controller.
    If it is your out of luck unless driver support for that model catches up.

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    0 Votes
    rjluvkc

    I would reinstall your previous drive that was working... if all goes back to normal, you can eliminate of lot of these things to try...and then know it was the SSD that you put in.
    Just a thought..you mentioned that the problems started after installing the SSD if read correctly. Good luck!

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    0 Votes
    Nigel Nquande

    Why does your computer BSOD all the time? It's probably because you're running Windows 7 ... Seriously, though : Spyware can cause this. Check your Anti-virus and anti-spyware. You should probably be using NOD32 or Norton.

  • +
    0 Votes
    robo_dev

    1) BIOS update from Dell?
    2) Firmware update for SSD?
    3) Fiddle with AHCI modes in BIOS SATA settings
    4) Run chkdsk on SSD in another system, as Win7 can have issues with bad sectors.
    5) Update drivers. Typically the ones that came with the PC are out of date and not necessarily any good.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-error-in-dell-vostro-3350-windows-7/339dfcfd-3f16-4cfb-87fe-cd84acf8be50

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    0 Votes
    Klapoder

    Dell just released a bios update some days ago, just installed it and will let my computer stay on overnight to see if it crashes. Will go through the list in the link if it continues.

    There are no firmware upgrades to the SSD thought, it is a quite new mode. And the bios is very limited in options. It has AHCI and ATA settings, and if I set it to ATA i need to reinstall the OS in order to boot. Do you think ATA mode would be more realiable?

    Will run chkdsk on another system in the weekend, don't have a desktop to plug it into right now. Didn't know Win7 had issues with bas sectors! Thanks

    All driver are updated, the last chipset drivers are from April! And I can't install the drivers from Intel directly. All other drivers are up to date as well.

    Thanks for the suggestions.

    +
    0 Votes
    Klapoder

    The bios update did not work. Chkdsk on another system showed no errors. I ran in safemode and tried a clean boot, as suggested in the link, but still no luck. The frequency is markedly lower in clean and safe boot mode though, which I suppose is because of fewer writes to the disk.

    I will try swapping different ram in and out and see if it makes a difference, as suggested in on of the other posts, and then conclude that there is no solution and go back to the old drive

    +
    0 Votes
    IcebergTitanic

    I second the idea to try to get latest drivers for all hardware.

    Also, might try running a memory diag on your computer, such as Memtest86. Bad RAM will toss BSOD's like nobody's business.

    +
    0 Votes
    Klapoder

    I had thought about it, as I have two sticks from different manufacturers, and I thought they might be conflicting. But already ran memtest with no errors, and there were no BSOD with the old drive where I used the same ram sticks, so I assume the RAM are ok. If the ram were incompatible I assumed the computer just wouldn't boot, or that has been my experience in the past.
    Thanks for the suggestion though.

    +
    0 Votes
    oldbaritone

    I agree: drivers, BIOS, SSD firmware, and RAM.

    I'm guessing you went to the SSD for performance. Remember the SSD does DMA, so it may be a timing issue between the SSD and the RAM. When the CPU accesses it, memtest may pass, but that does not always mean the way the SSD handles the RAM is OK. That's the kind of thing that might be addressed in the SSD firmware update. When you mention "it is a quite new mode", I wonder if there are some timing issues with the SSD's DMA mode. This could be exacerbated by RAM from different manufacturers.

    +
    0 Votes
    Klapoder

    Oh, I didn't know anything about that. Back to testing with different ram modules. It just takes so long to test anything, as the BSOD might not appear for like 4 hours, or it can happen 3 times in one hour.

    +
    0 Votes
    markp24

    hi how hot is that system getting if you place you hand near the exaust for the cpu fan?
    or on the bottom of the systme where the cpu may be near.
    if its not too hot its probably bad ram or a drive as mentioned in prior posts.

    +
    0 Votes
    Klapoder

    Had not actually thought about this, as I had not noticed any heat, but then again I don't sit with the PC on my lap either.
    Right now I have Civ 4 and a video running, and the CPU runs at 75 celsius, which ain't bad I think. The PC is cool enough for me touch. The SSD stays at 42 celsius. So I assume the disc is bad, it just dosn't show any errors in any tests :(.

    Thanks for the suggestion though.

    +
    0 Votes
    OH Smeg

    Have you tested the SSD with it's makers Testing Utility?

    If not go to the HDD Makers Site and download the Testing Utility for the drive and test the drive.

    If it fails the first test remove from that system and fit to a different computer and retest. If it fails the second test the HDD is on it's way to Silicon Heaven but if it passes the second test the M'Board, Data lead/Connector or Power Supply in the computer that it was originally fitted to is in need of repair.

    It also wouldn't hurt to compare the Specifications of the SSD with the Drive that was removed pay particular attention to the Power Requirements of the SSD and if it's markedly different and requires more power in Milliamperes it's likely that the computer is unable to supply the necessary current to power the HDD and this will cause crashes.

    Col

    +
    0 Votes
    Klapoder

    The makers do not have a testing utility, and as far as I know such utilities do exist for SSD's. I have read the SMART data with crystaldisk and checked the SSD with ckhdsk both during boot and plugged into another PC, not errors so far. I just checked the power requirements, and they are smaller than the original drive. Thanks for the suggestions though, would never have thought of that.

    +
    0 Votes
    delf20k

    How old is the power supply? As they get older they get a bit less efficient and the new drive may add just enough load to make it a bit unstable and start throwing spikes and dips in voltage. I have found that having a heaver power supply than you need pays off.

    +
    0 Votes
    shane s

    sounds like its memmory- ram) or your video card thats the problem but it sounds like its hardware not your software in most cases its your ram test you video card and your ram

    +
    0 Votes
    shane s

    or it could be your mother board main chip thats overheating

    +
    0 Votes
    bboyd@

    I've had problems with recent SATA III controllers & drives causing BSOD and lock up problems. My current problem is a MSI board with a SATA III controller that runs about 1/10 as fast as a SATA II and locks up access to the drive after a while.
    If so try a SATA II controller port and check if its bad firmware for the controller.
    If it is your out of luck unless driver support for that model catches up.

    +
    0 Votes
    rjluvkc

    I would reinstall your previous drive that was working... if all goes back to normal, you can eliminate of lot of these things to try...and then know it was the SSD that you put in.
    Just a thought..you mentioned that the problems started after installing the SSD if read correctly. Good luck!

    +
    0 Votes
    Nigel Nquande

    Why does your computer BSOD all the time? It's probably because you're running Windows 7 ... Seriously, though : Spyware can cause this. Check your Anti-virus and anti-spyware. You should probably be using NOD32 or Norton.