Questions

why is DVD-RW on Lenovo G570 not able to read CDs and DVDs?

Tags:
+
0 Votes
Locked

why is DVD-RW on Lenovo G570 not able to read CDs and DVDs?

pfokho
I would like to know why the DVD-RW that came with my Lenovo G570 not able to read anything. Do I need to take it a service center or is there a way for me to repair it using software. the DVD driver is shown as working in its property. (warranty period just got over a few days ago)

Yesterday I updated 'lenovo energy management' from lenovo's official site, now this management thing won't even work. PLEASE HELP

Clarifications

gechurch

I'm not understanding the symptoms clearly. Does the drive show up in Windows, but is unable to actually read discs? Or does it not even show up in My Computer?

  • +
    0 Votes
    OH Smeg

    Have you used the Recovery Option provided by Lenovo to rebuild the OS?

    Also have you tired a Boot Disc in the unit and altered the BIOS to boot off the Optical Drive? If you can not boot off a Boot Disc the Optical Drive is toast and needs replacing, however you first have to make sure that the First Boot Device is the Optical Drive.

    Col

    +
    0 Votes
    pfokho

    How do I do what you just said? sorry I am new to computers.

    +
    0 Votes
    OH Smeg

    Well depending on what Lenovo Supplied as a Recovery Option it could be a Key Combination when the Lenovo Screen is present to rebuild the system or it may involve Recovery Disc's. These are normally a DVD with Lenovo Rebuild or OS printed on their front. Regardless the instructions will be in the User Manual which is available here if you no longer have the one supplied with the system

    www.lenovo.com/shop/americas/content/user_guides/g470_g570_g575_ug_en.pdf

    As for using a Boot Disc this is a Bootable Disc that goes into the system and then when it is turned on the system boots off that Disc.

    Col

    +
    0 Votes

    they come with a disk and cleaning solution, if the read/write heads aren't
    damaged, and just a bit dirty, then this may clean them enough to get your
    optical drive working. As for the Lenovo Energy Management, not sure on
    that, but you may need to uninstall the update and restore to previous
    version if possible.

    +
    0 Votes
    pfokho

    thanks for your help. I'll check it out. the problem is that....... the lenovo energy management driver is there in DVDrom which I cant use :-( thanks again

    +
    0 Votes
    mperata

    Oops, need to read all of post before typing!!!

    +
    0 Votes
    mrsharyf

    A probleim like this usually could be as a result of one of two things.

    1. Software
    2. Hardware

    With regards to software, if youre seeing the devive in "my computer" or even the BIOS chances are that the device is set up correctly and the machine can recocognize it. Software issues ususally mean faulty ot incorrect drivers in which case it run a repair or restore You can do a resinstall of the driver by going through "device manager". Make sure it is the exact driver for the device,

    For hardware related issues maybe dust got on the read head preventing it from reading the disc which is in it. Use one of these disc cleaners. Im also assuming that youve used different media which you are "sure works". If this does not work then more that likely its a defective drive in which case needs replacing.


    Good Luck

  • +
    0 Votes
    OH Smeg

    Have you used the Recovery Option provided by Lenovo to rebuild the OS?

    Also have you tired a Boot Disc in the unit and altered the BIOS to boot off the Optical Drive? If you can not boot off a Boot Disc the Optical Drive is toast and needs replacing, however you first have to make sure that the First Boot Device is the Optical Drive.

    Col

    +
    0 Votes
    pfokho

    How do I do what you just said? sorry I am new to computers.

    +
    0 Votes
    OH Smeg

    Well depending on what Lenovo Supplied as a Recovery Option it could be a Key Combination when the Lenovo Screen is present to rebuild the system or it may involve Recovery Disc's. These are normally a DVD with Lenovo Rebuild or OS printed on their front. Regardless the instructions will be in the User Manual which is available here if you no longer have the one supplied with the system

    www.lenovo.com/shop/americas/content/user_guides/g470_g570_g575_ug_en.pdf

    As for using a Boot Disc this is a Bootable Disc that goes into the system and then when it is turned on the system boots off that Disc.

    Col

    +
    0 Votes

    they come with a disk and cleaning solution, if the read/write heads aren't
    damaged, and just a bit dirty, then this may clean them enough to get your
    optical drive working. As for the Lenovo Energy Management, not sure on
    that, but you may need to uninstall the update and restore to previous
    version if possible.

    +
    0 Votes
    pfokho

    thanks for your help. I'll check it out. the problem is that....... the lenovo energy management driver is there in DVDrom which I cant use :-( thanks again

    +
    0 Votes
    mperata

    Oops, need to read all of post before typing!!!

    +
    0 Votes
    mrsharyf

    A probleim like this usually could be as a result of one of two things.

    1. Software
    2. Hardware

    With regards to software, if youre seeing the devive in "my computer" or even the BIOS chances are that the device is set up correctly and the machine can recocognize it. Software issues ususally mean faulty ot incorrect drivers in which case it run a repair or restore You can do a resinstall of the driver by going through "device manager". Make sure it is the exact driver for the device,

    For hardware related issues maybe dust got on the read head preventing it from reading the disc which is in it. Use one of these disc cleaners. Im also assuming that youve used different media which you are "sure works". If this does not work then more that likely its a defective drive in which case needs replacing.


    Good Luck