Questions

Why won't my computer connect wirelessly?

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0 Votes
Locked

Why won't my computer connect wirelessly?

I have a gateway model mx6920 laptop that I purchased some years back. I have never quite been able to connect wirelessly with it.

Initially, when I would enable my wifi, I would be able to find networks and connect. However, after about fifteen minutes, the connection would drop and no networks would be found. If I restart my computer, it will work again, but also only for fifteen minutes or so again.

Now, it seems as if it won't connect at all. It will find networks, but it won't connect. I've tried connecting to my security enabled router at home (which it says that I am putting in the wrong key) and I've tried connecting to unlocked networks. But it simply won't connect.

I sent my computer in twice to gateway, but they never fixed anything. I couldn't keep going a week without my computer. I have no idea why it won't work, but wifi is what I was really looking forward to in a laptop.

I have windows xp, the media center edition. I don't know much about adapters, networks or network cards. All I know is that I am tired of using a 25 inch ethernet cable to connect my laptop to the internet in my living room.

Any help in guiding me through the process of fixing this problem would be sincerely appreciated.
  • +
    0 Votes
    SystemCheck

    check for viruses, download and run winsockxp, if all fails purchase a new gigbyte nic card, install then report back

    +
    0 Votes

    What is a gigbyte nic card? Do you think its a virus even if its been like this since I first purchased it?

    Thanks,
    Tiffany

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    0 Votes
    patb071

    What would purchasing a NIC card do to help a problem with the wireless connection? If purchasing anything i would say a new wireless adapter.

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    0 Votes

    Thats what I think I'm going to do!

    Tiffany

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    0 Votes
    CG IT

    Sorry but you do not provide enough information about your problem where a suggestion on how to fix your problem can be made.

    Please provide more information such as what steps you have already taken to resolve your problem.

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    0 Votes

    What specific information can I provide you with? I haven't taken very many steps, because again, I don't know much about it. I did go to the gateway website to download a driver.

    I downloaded and installed:

    D00576-001-002.exe - Intel Network Driver w/Proset version 10.1.1.13

    That didn't help.

    Then I tried this driver:

    D00516-002-001.exe - Marvell Network Driver Version: 8.50.1.3

    That didn't help. As a matter of fact, it was after I downloaded and installed those drivers that I could no longer connect to any available network at all.

    I uninstalled those, because they didn't help and then I went to the intel website to update my software.

    I installed:

    Newer Intel? PROSet/Wireless WiFi Connection Utility 12.4.4.0

    That did not help. I think I'm decent when it comes to using a computer, but I know nothing about the hardware, or how to fix a computer.

    Besides sending it in to gateway, that's about all I've tried. Any other information I can provide you with that could help you to help me, please let me know.

    Thanks!

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    0 Votes
    CG IT

    To install the correct drivers for the wireless network card in the Gateway computer, you have to know what wireless network card is in your computer. Gateway products have part numbers and that includes network cards. So you need to know the part number of the wireless network you have to install the correct drives for that card. To find that out, you need to physically look at the network card and obtain the part number. Since by your admission, you don't have much experiece ie your a consumer with very limited knowlege of computers, my best suggestion is to send it in to Gateway or take it to your nearest Best Buy and have them fix it.

    note: From the Gateway driver download web site.

    If you have the Intel wireless network card part # 1009030, and are running Windows XP, you download and install Intel network driver 10.1.1.13.

    If you have the Marvell wireless network card part # 1009031, and are running Windows XP, you download and install Marvell drivers 8.50.1.3

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    0 Votes

    hmm

    Snuffy09

    at first i thought it was a power setting maybe. by default laptops are configured to turn off network cards when not in use to save power.

    Then you said it stopped working at all... I would replace the wifi card... if you are unsure how to do this take it to your local PC workshop or you could buy an external... people argue that they are not as effective but for basic needs you shouldn't notice a difference.

    http://www.newegg.com/Product/Product.aspx?Item=N82E16833124126

    http://www.newegg.com/Product/Product.aspx?Item=N82E16833166022

    +
    0 Votes

    I have considered purchasing something external. I just wasn't sure how they work. I wanted to buy like one of those wireless usb plugs from Sprint. However, I wasn't sure if those devices simply provided a wireless signal that I could use to connect to the internet (which would mean my wifi would have to be intact to use it) or if they actually provided me with the connection.

    Any clarification or thoughts on this?

    Thanks,
    Tiffany

    +
    0 Votes
    patb071

    In device manager have you tried "Uninstalling the device driver"? It will uninstall and then after a reboot the drivers will install automatically. if that doesn't work than you will you should buy a wireless network card. (i prefer a PCMIA card if you don't have that slot a usb one will work). Also are you paying Gateway For Repairs? If so i recommend taking it to a local repair shop.

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    0 Votes

    No, I'm not paying for repairs from gateway, the last time I sent my computer to them was some years ago. I'm sure my warranty is expired by now.

    I think I will try the uninstall thing and see if that works, if not, I'm going to just by a wireless adapter, and I do have the PCMIA card slot. So I think that will be the best option for me.

    Thanks!
    Tiffany

    +
    0 Votes
    naseemj2

    I always delete old connections from network list and then try to turn off wireless button, in Toshiba it is at right side of laptop and some laptops has on top wireless on/off button, and change the location of laptop sometime other devices interrupt single as well. Just restart and connect to available connection, if still does not connect then reset your router.
    There could be many possibilities, it seems your laptop goes heated, and some Processors are build in wireless function, try to use cooling pad as well under your laptop.
    From sam
    www.RightMotion.com

    +
    0 Votes
    gill.sam40

    Hi have you got a broadcom or wireless a wireless lan adapter if you do make sure its plugged in and the driver for it is functional

    hope I have been of help to you

    +
    0 Votes
    Mehul Bhai

    Zombie Alert!!!

  • +
    0 Votes
    SystemCheck

    check for viruses, download and run winsockxp, if all fails purchase a new gigbyte nic card, install then report back

    +
    0 Votes

    What is a gigbyte nic card? Do you think its a virus even if its been like this since I first purchased it?

    Thanks,
    Tiffany

    +
    0 Votes
    patb071

    What would purchasing a NIC card do to help a problem with the wireless connection? If purchasing anything i would say a new wireless adapter.

    +
    0 Votes

    Thats what I think I'm going to do!

    Tiffany

    +
    0 Votes
    CG IT

    Sorry but you do not provide enough information about your problem where a suggestion on how to fix your problem can be made.

    Please provide more information such as what steps you have already taken to resolve your problem.

    +
    0 Votes

    What specific information can I provide you with? I haven't taken very many steps, because again, I don't know much about it. I did go to the gateway website to download a driver.

    I downloaded and installed:

    D00576-001-002.exe - Intel Network Driver w/Proset version 10.1.1.13

    That didn't help.

    Then I tried this driver:

    D00516-002-001.exe - Marvell Network Driver Version: 8.50.1.3

    That didn't help. As a matter of fact, it was after I downloaded and installed those drivers that I could no longer connect to any available network at all.

    I uninstalled those, because they didn't help and then I went to the intel website to update my software.

    I installed:

    Newer Intel? PROSet/Wireless WiFi Connection Utility 12.4.4.0

    That did not help. I think I'm decent when it comes to using a computer, but I know nothing about the hardware, or how to fix a computer.

    Besides sending it in to gateway, that's about all I've tried. Any other information I can provide you with that could help you to help me, please let me know.

    Thanks!

    +
    0 Votes
    CG IT

    To install the correct drivers for the wireless network card in the Gateway computer, you have to know what wireless network card is in your computer. Gateway products have part numbers and that includes network cards. So you need to know the part number of the wireless network you have to install the correct drives for that card. To find that out, you need to physically look at the network card and obtain the part number. Since by your admission, you don't have much experiece ie your a consumer with very limited knowlege of computers, my best suggestion is to send it in to Gateway or take it to your nearest Best Buy and have them fix it.

    note: From the Gateway driver download web site.

    If you have the Intel wireless network card part # 1009030, and are running Windows XP, you download and install Intel network driver 10.1.1.13.

    If you have the Marvell wireless network card part # 1009031, and are running Windows XP, you download and install Marvell drivers 8.50.1.3

    +
    0 Votes

    hmm

    Snuffy09

    at first i thought it was a power setting maybe. by default laptops are configured to turn off network cards when not in use to save power.

    Then you said it stopped working at all... I would replace the wifi card... if you are unsure how to do this take it to your local PC workshop or you could buy an external... people argue that they are not as effective but for basic needs you shouldn't notice a difference.

    http://www.newegg.com/Product/Product.aspx?Item=N82E16833124126

    http://www.newegg.com/Product/Product.aspx?Item=N82E16833166022

    +
    0 Votes

    I have considered purchasing something external. I just wasn't sure how they work. I wanted to buy like one of those wireless usb plugs from Sprint. However, I wasn't sure if those devices simply provided a wireless signal that I could use to connect to the internet (which would mean my wifi would have to be intact to use it) or if they actually provided me with the connection.

    Any clarification or thoughts on this?

    Thanks,
    Tiffany

    +
    0 Votes
    patb071

    In device manager have you tried "Uninstalling the device driver"? It will uninstall and then after a reboot the drivers will install automatically. if that doesn't work than you will you should buy a wireless network card. (i prefer a PCMIA card if you don't have that slot a usb one will work). Also are you paying Gateway For Repairs? If so i recommend taking it to a local repair shop.

    +
    0 Votes

    No, I'm not paying for repairs from gateway, the last time I sent my computer to them was some years ago. I'm sure my warranty is expired by now.

    I think I will try the uninstall thing and see if that works, if not, I'm going to just by a wireless adapter, and I do have the PCMIA card slot. So I think that will be the best option for me.

    Thanks!
    Tiffany

    +
    0 Votes
    naseemj2

    I always delete old connections from network list and then try to turn off wireless button, in Toshiba it is at right side of laptop and some laptops has on top wireless on/off button, and change the location of laptop sometime other devices interrupt single as well. Just restart and connect to available connection, if still does not connect then reset your router.
    There could be many possibilities, it seems your laptop goes heated, and some Processors are build in wireless function, try to use cooling pad as well under your laptop.
    From sam
    www.RightMotion.com

    +
    0 Votes
    gill.sam40

    Hi have you got a broadcom or wireless a wireless lan adapter if you do make sure its plugged in and the driver for it is functional

    hope I have been of help to you

    +
    0 Votes
    Mehul Bhai

    Zombie Alert!!!