+ 0 Votes Speed vs. Predictability brian.kronberg 6 years ago It sounds like he has done upgrades/migrations in the past and have been burned. A luxury with dealing with small business customers is that you only have a handful of users and workstations in the domain. Upgrades and migrations bring a risk in that you may have to fall back to a tape restore or worse, however, building a new domain and manually moving the apps, objects, and data is completely predictable in teh amount of time required and has less risk. Large businesses do not have this luxury and must migrate becuase they cannot take the downtime to move everything to a fresh domain. So, is he doing what is best for the customer? That depends. I always lead with both plans and estimate the costs associated with each. It is similar to buying a car actually. Do you want to buy a 1 year old lease return (upgrade, may have some imperfections) for a little less or do you want a pristine new car with a full warranty for a little more? If you only have 10 users and workstations the delta cost to get the pristine environment is not much more and the customer is happier and you get more consulting dollars. Win - Win!