Questions

Windows Vista Business fax problem

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Windows Vista Business fax problem

Cap'n Billy
This is a new laptop which I ordered with Vista Business instead of Home Premium just for the fax software. Try as I may, I can't get it to work. I have it set up identically to my XP laptop, which has been faxing flawlessly for the past 7 years.

What happens is, when I call the fax number the "phone" in the computer rings, the window appears that shows it is receiving a fax, but it keeps ringing. After about a minute a message appears that says something like "Unable to answer this call as a fax." I have checked and double-checked the settings, both for the fax software and the modem, and they are identical to those on my XP laptop. When I unplug the phone line from my new Vista laptop and plug the same line in to my old XP laptop the fax software works normally.

All ideas appreciated.
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    0 Votes
    seanferd

    If not, it may not work right.

    If the modem is not on the Vista Hardware Compatibility list, it may not work.
    http://www.microsoft.com/whdc/hcl/default.mspx

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    0 Votes
    Cap'n Billy

    Thanks for your very helpful reply. I checked the link you provided, and did not see this modem on the list. In fact, there are very few Vista-compliant modems available that I can find, especially for laptops, which my machine is.

    The driver in the installed modem is dated 2006, so it is most likely not Vista-compatible. After trying to update the driver through the Device Manager and getting a "Best driver software already installed" response, I searched for Vista drivers on the Motorola site and came up empty. I did find one on a drivers site, but I couldn't get it to install.

    By the way, the modem is a Motorola SM56 Data Fax Modem, if anybody has knowledge of a compatible driver or is able to recommend a site where one may be downloaded.

    The only use I have for a modem is for an occasional fax, as there are still a few people and businesses that prefer using that outdated technology, although they're getting fewer and fewer. Also, I still have my 7 year-old Dell XP laptop and the fax system on that one works perfectly, so I probably don't need to hassle with this much more.

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    0 Votes
    seanferd

    but little driver/hardware support for fax modems.

    What is the make and model of the system you need the driver for? HP has this one:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-56082-1&lc=en&cc=us&product=3442974&os=2093&dlc=en

    And there are others
    http://www.google.com/search?ie=UTF-8&oe=utf-8&q=%22Motorola+SM56+Data+Fax+Modem%22+%3D+%22Vista+driver%22

    Maybe we could find a proper diver and troubleshoot any install problems, if you are interested.

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    0 Votes
    Cap'n Billy

    Thanx for your reply. My system is a custom-built laptop built by my local computer store. I had it built primarily for photo editing, and secondarily for editing WAV files, so I concentrated on specifications for the screen and graphics card and processor. I didn't give much thought to the modem, as I assumed that any old modem would suit my purposes, which is to send and receive faxes. But you know what they say about assumptions.

    I had found the HP site you link to, but didn't think it wise to download and install a driver that was apparently built for HP machines. However, upon reflection, I may reconsider. I suppose I could set a System Restore point before installing and roll it back if it doesn't work, which is what I always do anyway when I install something.

    I had actually dowloaded the driver from the X-Drive site on the Google link that you provided but I couldn't get it to install.

    Maybe I'll try the HP driver, nothing to lose.

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    0 Votes
    Cap'n Billy

    I think I'll close this out with the following.

    As I was trouble-shooting this problem and switching back and forth from the new Vista laptop and the old XP laptop, the fax software on the old laptop stopped working too. I used the Dell Modem utility to check the modem, and it reported that it didn't receive a dial tone. I then went to Radio Shack and bought a $10.46 corded phone and plugged it in. Guess what, no dial tone. This was into a convertor that the phone co. provided me to convert a 2-line jack into one that connected just to line 2 for the modem. When I removed the convertor and plugged the phone directly into the wall jack I got a dial tone, but on Line 1. So I went back to Radio Shack and bought a splitter for another $10 or so that separates Line 1 and 2 into 2 separate jacks. When I plugged the corded phone into Line 2 I got a dial tone, and when I plugged it into my XP laptop to my relief the fax was working again. Since I'll be keeping the XP laptop for my wife to use for her e-mail and other tasks (if I can ever teach her how), that's how the situation is going to remain for a while. I'm not really interested in hassling with this any more right now, now that I have the functionality back.

    Thanks for all your suggestions.

  • +
    0 Votes
    seanferd

    If not, it may not work right.

    If the modem is not on the Vista Hardware Compatibility list, it may not work.
    http://www.microsoft.com/whdc/hcl/default.mspx

    +
    0 Votes
    Cap'n Billy

    Thanks for your very helpful reply. I checked the link you provided, and did not see this modem on the list. In fact, there are very few Vista-compliant modems available that I can find, especially for laptops, which my machine is.

    The driver in the installed modem is dated 2006, so it is most likely not Vista-compatible. After trying to update the driver through the Device Manager and getting a "Best driver software already installed" response, I searched for Vista drivers on the Motorola site and came up empty. I did find one on a drivers site, but I couldn't get it to install.

    By the way, the modem is a Motorola SM56 Data Fax Modem, if anybody has knowledge of a compatible driver or is able to recommend a site where one may be downloaded.

    The only use I have for a modem is for an occasional fax, as there are still a few people and businesses that prefer using that outdated technology, although they're getting fewer and fewer. Also, I still have my 7 year-old Dell XP laptop and the fax system on that one works perfectly, so I probably don't need to hassle with this much more.

    +
    0 Votes
    seanferd

    but little driver/hardware support for fax modems.

    What is the make and model of the system you need the driver for? HP has this one:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-56082-1&lc=en&cc=us&product=3442974&os=2093&dlc=en

    And there are others
    http://www.google.com/search?ie=UTF-8&oe=utf-8&q=%22Motorola+SM56+Data+Fax+Modem%22+%3D+%22Vista+driver%22

    Maybe we could find a proper diver and troubleshoot any install problems, if you are interested.

    +
    0 Votes
    Cap'n Billy

    Thanx for your reply. My system is a custom-built laptop built by my local computer store. I had it built primarily for photo editing, and secondarily for editing WAV files, so I concentrated on specifications for the screen and graphics card and processor. I didn't give much thought to the modem, as I assumed that any old modem would suit my purposes, which is to send and receive faxes. But you know what they say about assumptions.

    I had found the HP site you link to, but didn't think it wise to download and install a driver that was apparently built for HP machines. However, upon reflection, I may reconsider. I suppose I could set a System Restore point before installing and roll it back if it doesn't work, which is what I always do anyway when I install something.

    I had actually dowloaded the driver from the X-Drive site on the Google link that you provided but I couldn't get it to install.

    Maybe I'll try the HP driver, nothing to lose.

    +
    0 Votes
    Cap'n Billy

    I think I'll close this out with the following.

    As I was trouble-shooting this problem and switching back and forth from the new Vista laptop and the old XP laptop, the fax software on the old laptop stopped working too. I used the Dell Modem utility to check the modem, and it reported that it didn't receive a dial tone. I then went to Radio Shack and bought a $10.46 corded phone and plugged it in. Guess what, no dial tone. This was into a convertor that the phone co. provided me to convert a 2-line jack into one that connected just to line 2 for the modem. When I removed the convertor and plugged the phone directly into the wall jack I got a dial tone, but on Line 1. So I went back to Radio Shack and bought a splitter for another $10 or so that separates Line 1 and 2 into 2 separate jacks. When I plugged the corded phone into Line 2 I got a dial tone, and when I plugged it into my XP laptop to my relief the fax was working again. Since I'll be keeping the XP laptop for my wife to use for her e-mail and other tasks (if I can ever teach her how), that's how the situation is going to remain for a while. I'm not really interested in hassling with this any more right now, now that I have the functionality back.

    Thanks for all your suggestions.