Questions

WinXP Restarts When Shut Down

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WinXP Restarts When Shut Down

siddh_patel
Hi,

I have problem in Laptop having WinXP OS. Recently I install Norton antivirus 2007.Since then XP does not get shutdown instead it restarts dispaying blue screen before winXP welcome screen. One of the Message in blue screen is "Unknown Software exception". This laptop was working fine with NortonAnitvirus 2006.

System still working fine with Norton 2007. I only have problem with shutdown. Everytime I try to shut down it gets restarted.

Pls. help

With Regards
Siddhpal Singh Patel
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    0 Votes

    hi

    operator1

    Uninstall norton and sleep peacefully.i had same problem with norton internet security i think it was ver 2003.and again norton 2001 was working perfectly on the same computer.
    Its probably because of some trublemaking norton module.If you dont want to uninstall try manually killing norton modules and see if you can shut down.But who knows how main will react to that.Use caution.
    Bye

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    franklymydear

    I agree with Operator1's reply.

    Try uninstalling NORTON and see if the problem goes away. If it does...issue resolved, no thanks to NORTON! NAV does not seem to play nice with some other programs.

  • +
    0 Votes

    hi

    operator1

    Uninstall norton and sleep peacefully.i had same problem with norton internet security i think it was ver 2003.and again norton 2001 was working perfectly on the same computer.
    Its probably because of some trublemaking norton module.If you dont want to uninstall try manually killing norton modules and see if you can shut down.But who knows how main will react to that.Use caution.
    Bye

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    0 Votes
    franklymydear

    I agree with Operator1's reply.

    Try uninstalling NORTON and see if the problem goes away. If it does...issue resolved, no thanks to NORTON! NAV does not seem to play nice with some other programs.