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Wireless Internet problem

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Wireless Internet problem

NYRangers424
Please help me! My wireless internet says that it is working, with an excellent signal strength, except I have no internet connection whenever I try to get to the web. Why is this? I have Windows XP with a wireless linkSyS setup. I tried restarting my computer and internet, but no results. Any help would be appreciated. Also I do not know much about computers so try to make easy for me to understand! Thanks
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    0 Votes
    vlape

    can you post the following:
    click start, run. type in cmd and press ok.
    type ipconfig /all. in the top left corner of the window left click the blue/black icon choose edit then select all, then press enter. you can then post the info from the window by right clicking on the web page and selecting paste.

    when you have that done open the command prompt again and type tracert google.com

    paste the output of that and we will see whats going on

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    0 Votes

    re

    NYRangers424

    Microsoft Windows XP [Version 5.1.2600]
    (c)Copyright 1985-2001 Microsoft Corp.

    C://Documents and Settings/valued Customer>ipconfig / all

    Windows IP Configuration

    Host name............:Valued-wjyf3l3
    Primary Dns Suffix...:
    Node Type............:Mixed
    IP Routing Enabled...:Yes
    WINS Proxy Enabled...:No

    Ethernet adapter Local Area Connection 2:
    Media State.........:Media Disconnected
    Decripition.........:CNet PRO200WL PCI Ethernet Adapter
    Physical Address....:00-08-A1-0D-47-BB

    Ethernet adapter wireless Network Connection 2:

    Connection-Specific DNS Suffix..:
    Descripition....................:Internet Wireless USB Network Adapter ver.2.6#2
    Physical Address................:00-06-25-07-C9-1F
    Dhcp Enabled....: Yes
    Autoconfiguration Enabled..:Yes
    IP Address....:192.168.1.102
    Subnet Mask...:255.255.255.0
    Default Gateway.....:192.168.1.1
    DHCP Server.........:192.168.1.1
    DNS Servers.........:167.206.3.209
    167.206.3.212
    167.206.3.143
    Lease Obtained......Tuesday Novemeber 14, 2006 11:52:07
    Lease Expired.......Wednesday Novemeber 15th, 2006 11:52:07 am

    c:\Documents and Settings\Valued Customer>

    -----------------------------------------
    I followed your steps but I had to type it in by hand because there was no way I could find to get this information from the computer I am having problems with to my laptop which I am typing on now.

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    0 Votes
    vlape

    try to ping a dns server.
    DNS Servers.........:167.206.3.209
    167.206.3.212
    167.206.3.143
    see if u get a reply

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    0 Votes
    w2ktechman

    First, are you connecting to your wireless network, or a neighbors (accidents happen)?

    Second, do you have an encryption key set?

    Third, is your router setup to give out DHCP addresses?

    Fourth, do you have a cable\DSL\Sattalite ISP account?

    Fifth, is your router configured for said account?

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    0 Votes

    re

    NYRangers424

    Im not sure what an encryption key set is. Im assuming that everything you mentioned is right, becuase my internet always worked untill last night.

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    0 Votes
    w2ktechman

    I will assume that you paid your ISP bills and that is not the issue.

    The encryption key is for security on your wireless network. It is probably set to use WEP or WPA (possibly even WPA2).

    If the key is setup on the system and router, then it will automatically 'work'. But if the key was changed on either side, it will no longer work.
    Refer to your routers documentation for setting and using the encryption.

    Also, you should be able to connect to your router and look over the settings. Make sure that you are actually connecting to your SSID. I knew someone that had this problem, the neighbors moved and their wireless went away. They had HW, but accidentally always connected to the neighbors wireless thinking it was their own.

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    0 Votes

    re

    NYRangers424

    I dont believe the key is the issue here. My computer says that I am connected to my wireless setup, and it says that the connection is 'Excellent'. What I cant figure out is why I still cannot access the web.

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    0 Votes
    vlape

    did u run tracert google.com also try tracert 4.2.2.2 to eliminate a dns problem. I notived your DNS resolvers are from cv.net (asume cablevision) do u have any other computers on network, do they work. Have u unplugged the USB wireless card and plugged the laptop directly to the cablemodem? if service is working you should get a "hop" outside of your network. here is an example.

    C:>tracert google.com

    Tracing route to google.com [64.233.167.99]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.2
    2 <1 ms 1 ms <1 ms 12.165.2.1
    3 449 ms 435 ms 435 ms 12.116.146.53
    4 394 ms 425 ms 421 ms br2-a350s3.cb1ma.ip.att.net [12.127.5.26]
    5 422 ms 417 ms 405 ms tbr2-cl16.n54ny.ip.att.net [12.122.10.22]
    6 405 ms 385 ms 514 ms ggr1-p370.n54ny.ip.att.net [12.123.0.61]
    7 542 ms 852 ms 794 ms att-gw.ny.qwest.net [192.205.32.170]
    8 496 ms 382 ms 345 ms jfk-core-02.inet.qwest.net [205.171.230.22]
    9 380 ms 403 ms 432 ms cer-core-02.inet.qwest.net [67.14.8.22]
    10 641 ms 523 ms 386 ms chx-edge-01.inet.qwest.net [205.171.139.166]
    11 362 ms 378 ms 366 ms 63.144.64.134
    12 376 ms 1008 ms 789 ms 216.239.46.5
    13 409 ms 464 ms 431 ms 72.14.232.57
    14 * 370 ms * 64.233.175.26
    15 361 ms 362 ms 354 ms 64.233.167.99

    Trace complete.


    C:\>tracert 4.2.2.2

    Tracing route to vnsc-bak.sys.gtei.net [4.2.2.2]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.2
    2 <1 ms <1 ms <1 ms 12.165.2.1
    3 27 ms 26 ms 26 ms 12.116.146.53
    4 34 ms 34 ms 34 ms br2-a350s3.cb1ma.ip.att.net [12.127.5.26]
    5 34 ms 34 ms 34 ms tbr2-cl16.n54ny.ip.att.net [12.122.10.22]
    6 32 ms 32 ms 32 ms ggr2-p390.n54ny.ip.att.net [12.123.3.62]
    7 32 ms 32 ms 32 ms 192.205.33.94
    8 33 ms 32 ms 32 ms ge-2-0.core1.NewYork1.Level3.net [4.68.97.8]
    9 33 ms 33 ms 33 ms vnsc-bak.sys.gtei.net [4.2.2.2]

    Trace complete.

    C:\>

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    0 Votes
    w2ktechman

    may show excellent, but that should not rule out your cable modem or router reset.
    If your router and cable modem are not talking properly, you will not get out onto the Internet.

    Also, take the advise from the previous post about Pinging. this will tell if you are getting outside or not.

    Check any firewall SW that you may have loaded. Sometimes they can tweak out and block all but DHCP.

    contact your ISP and see if there is an outage in your area.

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    0 Votes
    NYRangers424

    Im sorry, I do not understand what you mean when you say ping. I am terrible with computers. If you could just take the time to explain it that would be great.

    +
    0 Votes
    vlape

    try this:

    click start, run. type cmd click ok. from the new window type tracert 4.2.2.2 let me know if you get a reply past line 4. it should look like the example in my previous post. if this does not give a reply, from the c:> prompt type ping 167.206.3.209

    I believe your wireless is configured correctly. in your previous post where you pasted your ipconfig opuput i can see where your router is passing an IP via DHCP and DNS is being assigned from cablevision.

    have you tried anything else in my previous post? try connecting the laptop directly to the cablemodem. also try right clicking on your wireless icon on the box next to the clock and choose repair.


    hope this helps

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    0 Votes
    Rex_god

    im getting the exact problem...there was a Windows security update that took effect on the 15th and i havent been able to get my wireless working. it sais that it is connected to the router and that im connected to the internet but it is so slow that it doesnt do anything. i rebooted my whole network...i got a new router...i can connect wired, but not wirelessly...i was able to use windows to configure my network but now it is telling me that i cannot have windows configure my network. i would have to turn on Wireless zero controll but Microsoft doesnt tell me how to do this. im getting connected i can get windows to ping an internet server but when i try to load the webpage it will not. while looking at my connection its only downloading 2 packets every 2 or 3 seconds? any thoughts

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    0 Votes
    blavk

    Try finding out if your computer's internet access is turned on. Some have switches and others have key combinations(FN + "F" keys). Your manual will tell you which key combination you need to turn it on.

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    0 Votes
    CG IT

    you would have had to rummage through old posts to find it and that takes effort and time....which is wasted on a 4 year old post.

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    0 Votes
    tanyathib

    It may be a 4 yo post.... but I am currently having the exact same problem and can't find the fix for it.... and this post never went through to completion I've been messing with this problem for too long - wish a solution could be easier to find - the damned of it is that I know it is an easy fix, I just can't remember what to do!

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    0 Votes
    Amro89

    One day, while surfing the web, the internet connection stopped working. I tried pressing "repair" and was told that something was wrong with the encryption key (if that's what it's called). I tried to type the key in again, and was then told I was connected, but I still wasn't able to connect to the web. The signal quality is great.

    I have windows xp.

    I have had this problem a few times before. The first was when I first had bought the router, and was trying to get it to work. This time a friend of mine, who has a company fixing computers, solved the problem. I didn't understand much of what he said, but he told me it wasn't an easy problem to figure out. The second time was the same day I installed spotify. I didn't do anything about the problem for about 2 months, and then suddenly it worked again.

    Now I haven't had wireless internett for over a week, but it works when using a cabel.

    I am home for the weekend, and yesterday I installed spotify to my mothers mac, and today she can't connect to the wireless. The stationary computer (that I am writing on now) has internet though.

    Did you tanyathib figure out how to fix the problem?

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    0 Votes
    TobiF

    Even though the symptoms can look the same: "Can't browse the web", the root cause can be very different for all of you.

    The original poster in this thread probably had some proxy settings wrong, but if (s)he didn't fix that as of yet, then I'm sure a new computer has come in place several years ago...

    So, when you're stuck and want to solicit some peer help, start your own thread. Just click on the button "Ask question". If you supply more information, then you may get a quicker reply. (Type of OS, what you tried to do, what you expected to happen, what actually happened, did you notice anything unusual, has it worked before and so on.)

  • +
    0 Votes
    vlape

    can you post the following:
    click start, run. type in cmd and press ok.
    type ipconfig /all. in the top left corner of the window left click the blue/black icon choose edit then select all, then press enter. you can then post the info from the window by right clicking on the web page and selecting paste.

    when you have that done open the command prompt again and type tracert google.com

    paste the output of that and we will see whats going on

    +
    0 Votes

    re

    NYRangers424

    Microsoft Windows XP [Version 5.1.2600]
    (c)Copyright 1985-2001 Microsoft Corp.

    C://Documents and Settings/valued Customer>ipconfig / all

    Windows IP Configuration

    Host name............:Valued-wjyf3l3
    Primary Dns Suffix...:
    Node Type............:Mixed
    IP Routing Enabled...:Yes
    WINS Proxy Enabled...:No

    Ethernet adapter Local Area Connection 2:
    Media State.........:Media Disconnected
    Decripition.........:CNet PRO200WL PCI Ethernet Adapter
    Physical Address....:00-08-A1-0D-47-BB

    Ethernet adapter wireless Network Connection 2:

    Connection-Specific DNS Suffix..:
    Descripition....................:Internet Wireless USB Network Adapter ver.2.6#2
    Physical Address................:00-06-25-07-C9-1F
    Dhcp Enabled....: Yes
    Autoconfiguration Enabled..:Yes
    IP Address....:192.168.1.102
    Subnet Mask...:255.255.255.0
    Default Gateway.....:192.168.1.1
    DHCP Server.........:192.168.1.1
    DNS Servers.........:167.206.3.209
    167.206.3.212
    167.206.3.143
    Lease Obtained......Tuesday Novemeber 14, 2006 11:52:07
    Lease Expired.......Wednesday Novemeber 15th, 2006 11:52:07 am

    c:\Documents and Settings\Valued Customer>

    -----------------------------------------
    I followed your steps but I had to type it in by hand because there was no way I could find to get this information from the computer I am having problems with to my laptop which I am typing on now.

    +
    0 Votes
    vlape

    try to ping a dns server.
    DNS Servers.........:167.206.3.209
    167.206.3.212
    167.206.3.143
    see if u get a reply

    +
    0 Votes
    w2ktechman

    First, are you connecting to your wireless network, or a neighbors (accidents happen)?

    Second, do you have an encryption key set?

    Third, is your router setup to give out DHCP addresses?

    Fourth, do you have a cable\DSL\Sattalite ISP account?

    Fifth, is your router configured for said account?

    +
    0 Votes

    re

    NYRangers424

    Im not sure what an encryption key set is. Im assuming that everything you mentioned is right, becuase my internet always worked untill last night.

    +
    0 Votes
    w2ktechman

    I will assume that you paid your ISP bills and that is not the issue.

    The encryption key is for security on your wireless network. It is probably set to use WEP or WPA (possibly even WPA2).

    If the key is setup on the system and router, then it will automatically 'work'. But if the key was changed on either side, it will no longer work.
    Refer to your routers documentation for setting and using the encryption.

    Also, you should be able to connect to your router and look over the settings. Make sure that you are actually connecting to your SSID. I knew someone that had this problem, the neighbors moved and their wireless went away. They had HW, but accidentally always connected to the neighbors wireless thinking it was their own.

    +
    0 Votes

    re

    NYRangers424

    I dont believe the key is the issue here. My computer says that I am connected to my wireless setup, and it says that the connection is 'Excellent'. What I cant figure out is why I still cannot access the web.

    +
    0 Votes
    vlape

    did u run tracert google.com also try tracert 4.2.2.2 to eliminate a dns problem. I notived your DNS resolvers are from cv.net (asume cablevision) do u have any other computers on network, do they work. Have u unplugged the USB wireless card and plugged the laptop directly to the cablemodem? if service is working you should get a "hop" outside of your network. here is an example.

    C:>tracert google.com

    Tracing route to google.com [64.233.167.99]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.2
    2 <1 ms 1 ms <1 ms 12.165.2.1
    3 449 ms 435 ms 435 ms 12.116.146.53
    4 394 ms 425 ms 421 ms br2-a350s3.cb1ma.ip.att.net [12.127.5.26]
    5 422 ms 417 ms 405 ms tbr2-cl16.n54ny.ip.att.net [12.122.10.22]
    6 405 ms 385 ms 514 ms ggr1-p370.n54ny.ip.att.net [12.123.0.61]
    7 542 ms 852 ms 794 ms att-gw.ny.qwest.net [192.205.32.170]
    8 496 ms 382 ms 345 ms jfk-core-02.inet.qwest.net [205.171.230.22]
    9 380 ms 403 ms 432 ms cer-core-02.inet.qwest.net [67.14.8.22]
    10 641 ms 523 ms 386 ms chx-edge-01.inet.qwest.net [205.171.139.166]
    11 362 ms 378 ms 366 ms 63.144.64.134
    12 376 ms 1008 ms 789 ms 216.239.46.5
    13 409 ms 464 ms 431 ms 72.14.232.57
    14 * 370 ms * 64.233.175.26
    15 361 ms 362 ms 354 ms 64.233.167.99

    Trace complete.


    C:\>tracert 4.2.2.2

    Tracing route to vnsc-bak.sys.gtei.net [4.2.2.2]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.2
    2 <1 ms <1 ms <1 ms 12.165.2.1
    3 27 ms 26 ms 26 ms 12.116.146.53
    4 34 ms 34 ms 34 ms br2-a350s3.cb1ma.ip.att.net [12.127.5.26]
    5 34 ms 34 ms 34 ms tbr2-cl16.n54ny.ip.att.net [12.122.10.22]
    6 32 ms 32 ms 32 ms ggr2-p390.n54ny.ip.att.net [12.123.3.62]
    7 32 ms 32 ms 32 ms 192.205.33.94
    8 33 ms 32 ms 32 ms ge-2-0.core1.NewYork1.Level3.net [4.68.97.8]
    9 33 ms 33 ms 33 ms vnsc-bak.sys.gtei.net [4.2.2.2]

    Trace complete.

    C:\>

    +
    0 Votes
    w2ktechman

    may show excellent, but that should not rule out your cable modem or router reset.
    If your router and cable modem are not talking properly, you will not get out onto the Internet.

    Also, take the advise from the previous post about Pinging. this will tell if you are getting outside or not.

    Check any firewall SW that you may have loaded. Sometimes they can tweak out and block all but DHCP.

    contact your ISP and see if there is an outage in your area.

    +
    0 Votes
    NYRangers424

    Im sorry, I do not understand what you mean when you say ping. I am terrible with computers. If you could just take the time to explain it that would be great.

    +
    0 Votes
    vlape

    try this:

    click start, run. type cmd click ok. from the new window type tracert 4.2.2.2 let me know if you get a reply past line 4. it should look like the example in my previous post. if this does not give a reply, from the c:> prompt type ping 167.206.3.209

    I believe your wireless is configured correctly. in your previous post where you pasted your ipconfig opuput i can see where your router is passing an IP via DHCP and DNS is being assigned from cablevision.

    have you tried anything else in my previous post? try connecting the laptop directly to the cablemodem. also try right clicking on your wireless icon on the box next to the clock and choose repair.


    hope this helps

    +
    0 Votes
    Rex_god

    im getting the exact problem...there was a Windows security update that took effect on the 15th and i havent been able to get my wireless working. it sais that it is connected to the router and that im connected to the internet but it is so slow that it doesnt do anything. i rebooted my whole network...i got a new router...i can connect wired, but not wirelessly...i was able to use windows to configure my network but now it is telling me that i cannot have windows configure my network. i would have to turn on Wireless zero controll but Microsoft doesnt tell me how to do this. im getting connected i can get windows to ping an internet server but when i try to load the webpage it will not. while looking at my connection its only downloading 2 packets every 2 or 3 seconds? any thoughts

    +
    0 Votes
    blavk

    Try finding out if your computer's internet access is turned on. Some have switches and others have key combinations(FN + "F" keys). Your manual will tell you which key combination you need to turn it on.

    +
    0 Votes
    CG IT

    you would have had to rummage through old posts to find it and that takes effort and time....which is wasted on a 4 year old post.

    +
    0 Votes
    tanyathib

    It may be a 4 yo post.... but I am currently having the exact same problem and can't find the fix for it.... and this post never went through to completion I've been messing with this problem for too long - wish a solution could be easier to find - the damned of it is that I know it is an easy fix, I just can't remember what to do!

    +
    0 Votes
    Amro89

    One day, while surfing the web, the internet connection stopped working. I tried pressing "repair" and was told that something was wrong with the encryption key (if that's what it's called). I tried to type the key in again, and was then told I was connected, but I still wasn't able to connect to the web. The signal quality is great.

    I have windows xp.

    I have had this problem a few times before. The first was when I first had bought the router, and was trying to get it to work. This time a friend of mine, who has a company fixing computers, solved the problem. I didn't understand much of what he said, but he told me it wasn't an easy problem to figure out. The second time was the same day I installed spotify. I didn't do anything about the problem for about 2 months, and then suddenly it worked again.

    Now I haven't had wireless internett for over a week, but it works when using a cabel.

    I am home for the weekend, and yesterday I installed spotify to my mothers mac, and today she can't connect to the wireless. The stationary computer (that I am writing on now) has internet though.

    Did you tanyathib figure out how to fix the problem?

    +
    0 Votes
    TobiF

    Even though the symptoms can look the same: "Can't browse the web", the root cause can be very different for all of you.

    The original poster in this thread probably had some proxy settings wrong, but if (s)he didn't fix that as of yet, then I'm sure a new computer has come in place several years ago...

    So, when you're stuck and want to solicit some peer help, start your own thread. Just click on the button "Ask question". If you supply more information, then you may get a quicker reply. (Type of OS, what you tried to do, what you expected to happen, what actually happened, did you notice anything unusual, has it worked before and so on.)