Questions

Won't recognize internet connection

Tags: Windows, Operating Systems, Browser
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0 Votes

Won't recognize internet connection

UFRanger
A friend came me her laptop, cause she says she was on the phone with tech support for 3 hours trying to fix a log in problem, and had growen frustrated with them. I got it and it booted up ok, logged in, and everything seemed ok, however now I can not get it to recognize when their is a ethernet cord in, and will not connect to the internet. I noticed too, it wont recognize when I put a flash drive in, I can access it, but it doesnt show anything is there. And, it will not let me install Spybot - search and destroy, It did Super Malwearbytes,but not Spybot.
Are these 3 things connected ?
Is it a BIOS thing ?
Is it a Driver thing ?
Oh, its a Gateway running windows 8
I thank you for any help anyone can provide

Member Answers

    • +
      0 Votes
      sonyasnet

      Had a tech chat online with TechBuzz who setup malwareBytes for me, now cannot contact them, any clues please?

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      0 Votes
      Hoozuki

      Alfresco Despite the snags I experienced in my test drive of Alfresco, it is a remarkably good toolset for collaboration and content management that runs on a variety of software stacks. It’s easy to install ACE001 and configure for initial use, and offers a granular set of user roles that, when paired with the version tracking features, are going to provide an organization with a exam1pass exam firm grip on its digital documents.

      Alfresco “Through our implementation of CMIS [Content Management Interoperability Services] as a core standard and the new features in Alfresco 3.4, our content services platform can now manage and deliver ACE001 enterprise content to any internal or external application in a way that traditional, monolithic ECM [Enterprise Content Management] products can’t enable without exam1pass exam significant time and expense.”

      Alfresco, which provides an open platform for social content management, has ACE001 announced the availability of its latest version, Alfresco Community 3.4, for exam1pass exam download.

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      0 Votes
      dana_p

      You can try to check it here -> http://www.netscan.co/

      There is The Connectivity Checker will perform a series of network tests for modern Web Services like WebSockets and WebRTC. A unique url will be created with the results which you can then share with an expert to get your problem diagnosed.

      It was helpful for me, I hope that it will be as helpful for you too.

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      0 Votes
      HAL 9000 Moderator

      Here it all depends on what was done in the 3 hours she spent with Tech Support and what they got her to do in the beginning.

      What does Device Manager show?

      That would be where I started looking but most likely if she can not undo what she did while on the phone I would tend to backup all the data & Settings **** away the Installed OS and reload it.

      Things get fixed faster that way but you do need to know what she had installed and where it stores it's Data.

      Col

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      0 Votes
      UFRanger

      First off thanks again for the quick responce. I checked the device manager, and it shows that everything is working properly.
      I tried a to do a system restore, but it keeps coming up with an error saying " its not functioning correctly on this system" - The Volume Shadow Copy service used by System restore is not working, so it wont let me open restore, or config a new one.
      I just talked to her and she's not happy w/ Win 8, a new laptop or wiping and going back to 7, may be the best course.
      Ok, just for shits and giggles, say it was a virus, which one would I use to remove it
      She has Norton Internet Security, but its not workin right now.

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      0 Votes
      HAL 9000 Moderator

      So that Windows isn't running and you can get a good idea of what is going on. I personally use F Secure for this but it's my personal preference you may prefer something different.

      TR had an article on Rescue Discs a while back which is located here which was pretty good and covered the main ones.

      http://www.techrepublic.com/blog/it-security/rescue-cds-tips-for-fighting-malware/3803/

      Col

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      0 Votes
      UFRanger

      Ill try the F Secure, and some other stuff in the article too.
      Oh, just been told Super Malwarebytes is a fake, so out the get the real one

    • +
      0 Votes
      HAL 9000 Moderator

      Here it all depends on what was done in the 3 hours she spent with Tech Support and what they got her to do in the beginning.

      What does Device Manager show?

      That would be where I started looking but most likely if she can not undo what she did while on the phone I would tend to backup all the data & Settings **** away the Installed OS and reload it.

      Things get fixed faster that way but you do need to know what she had installed and where it stores it's Data.

      Col

      +
      0 Votes
      UFRanger

      First off thanks again for the quick responce. I checked the device manager, and it shows that everything is working properly.
      I tried a to do a system restore, but it keeps coming up with an error saying " its not functioning correctly on this system" - The Volume Shadow Copy service used by System restore is not working, so it wont let me open restore, or config a new one.
      I just talked to her and she's not happy w/ Win 8, a new laptop or wiping and going back to 7, may be the best course.
      Ok, just for shits and giggles, say it was a virus, which one would I use to remove it
      She has Norton Internet Security, but its not workin right now.

      +
      0 Votes
      HAL 9000 Moderator

      So that Windows isn't running and you can get a good idea of what is going on. I personally use F Secure for this but it's my personal preference you may prefer something different.

      TR had an article on Rescue Discs a while back which is located here which was pretty good and covered the main ones.

      http://www.techrepublic.com/blog/it-security/rescue-cds-tips-for-fighting-malware/3803/

      Col

      +
      0 Votes
      UFRanger

      Ill try the F Secure, and some other stuff in the article too.
      Oh, just been told Super Malwarebytes is a fake, so out the get the real one

      +
      0 Votes
      dana_p

      You can try to check it here -> http://www.netscan.co/

      There is The Connectivity Checker will perform a series of network tests for modern Web Services like WebSockets and WebRTC. A unique url will be created with the results which you can then share with an expert to get your problem diagnosed.

      It was helpful for me, I hope that it will be as helpful for you too.

      +
      0 Votes
      Hoozuki

      Alfresco Despite the snags I experienced in my test drive of Alfresco, it is a remarkably good toolset for collaboration and content management that runs on a variety of software stacks. It’s easy to install ACE001 and configure for initial use, and offers a granular set of user roles that, when paired with the version tracking features, are going to provide an organization with a exam1pass exam firm grip on its digital documents.

      Alfresco “Through our implementation of CMIS [Content Management Interoperability Services] as a core standard and the new features in Alfresco 3.4, our content services platform can now manage and deliver ACE001 enterprise content to any internal or external application in a way that traditional, monolithic ECM [Enterprise Content Management] products can’t enable without exam1pass exam significant time and expense.”

      Alfresco, which provides an open platform for social content management, has ACE001 announced the availability of its latest version, Alfresco Community 3.4, for exam1pass exam download.

      +
      0 Votes
      sonyasnet

      Had a tech chat online with TechBuzz who setup malwareBytes for me, now cannot contact them, any clues please?