Questions

yet another remote desktop issue...

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0 Votes
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yet another remote desktop issue...

ball.chris
I have been looking through tuns of posts on getting remote desktop working and have not found any to sove my issue.

My set up:
home pc(the one I am trying to connect to)Windows xp pro
2nd home pc(the one I can connect with) Win XP Pro same network
Work pc (would like to connect with but cant) Win xp pro outside network
Other outside pc (also can't connect with) Win xp pro out side network

dlink router
linksys cable modem
comcast internet

What set up i have done:
I have followed the directions from dlink on configuring the router.
http://support.dlink.com/faq/view.asp?prod_id=1324&question=remote+desktop
I have made my home pc a static ip both in the routers interface and in the network configuration. It is in the range of the dhcp addresses.
I have windows firewall disabled currently.
I have my antivirus aswell as other security softwares turned off (as far as I can tell).
I have remote desktop enabled.
I dont think it matters but I have tried with remote assistance enabled and disabled.
Think thats all the set up...

and finnaly The issue:
I am able to connect to my home pc using another pc inside my home network fine but dont care to.
I am trying to access my home pc from work or outside my network but am unable to.
If I bring up remote desktop and enter my ip (I am using my out side ip not 192.168.x.x) I get the following error: The client could not connect to the remote computer. ect.
If I hit the options button (using anyother remote desktop situation I have never had to do it this way) put in my pc name user name password and ip for domain I get the following error: The specified remote computer could not be found. ect.
I have tried the ip x.x.x.x:3389 but also returns an error.


I use remote desktop all the time with work but have never set one up. If I left out any details please ask.

Any ideas?

Thanks!
  • +
    0 Votes
    m307

    Did u remember to open the ports on you router?

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    0 Votes
    ball.chris

    Aside from the set up that dlink recomended
    http://support.dlink.com/faq/view.asp?prod_id=1324&question=remote+desktop
    I was unable to find a way to open the port up. They call it virtual server. i am not sure if this is doing the port forwarding or the opening or both or maybe neither.

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    0 Votes
    ball.chris

    i did find the fire wall config and it auto sets it up but so that does not seem to be it

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    0 Votes
    ball.chris

    i turned off the static ip and let it all do the normal dhcp didnt make a diff.

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    0 Votes
    beth blakley@...

    edited by moderator

    Message was edited by: beth.blakely@...
    Posted: 03/23/2007 @ 07:41 (edited 0/23/2007 @ 08:07)

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    0 Votes
    Dumphrey

    it works inside the network tells me that its related to the router(s). If your router at work is filtering traffic, you may not be getting to the right port...but then again, you would think RDC would just fail then.
    Static Ip addresses on the local computers, did you take the addresses you assigned out of the DHCP pool? Also, under system properties/remote/allow users to connect remotly, did you open the "Select remote users" box and make sure your username is listed? Also check if Win XP firewall is enabled on the local machine (or any other firewall). Also, under options, put in remote ip as computer name, user name passwd as normal, and leave domaine blank if the home computer is not pat of a domaine.

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    0 Votes
    ball.chris

    i was thinking that It was my route because internal it works and external it does not. pc software should stop both. I also thought it could be my work set up but I did test it on a friends pc with no router. same results.

    >Static Ip addresses on the local computers, did you take the addresses you assigned out of the DHCP pool?
    I dont belive I did. It is not assigned to another. I am also not sure how to do this I will check tonight.

    >under system properties/remote/allow users to connect remotly, did you open the "Select remote users" box and make sure your username is listed?
    I did my use is admin so it was by default.

    > Also check if Win XP firewall is enabled on the local machine (or any other firewall)
    Windows FW is disabled and I think all other security software is as well.

    > under options, put in remote ip as computer name, user name passwd as normal, and leave domaine blank if the home computer is not pat of a domaine
    returns the error: The client count not connect to the remote PC


    Ill check on some of these settings from home tonight thanks.

    +
    0 Votes
    ball.chris

    Is it possible to connect to a router(dlink) from out side the network? I ask this so that I can test or change settings on my home router from work.

    +
    0 Votes
    Dumphrey

    their should be a remote administration setup option/port/feature. As long as your IP doesnt change on you, it should be accessable through a web browser. Traditionaly I have always used linksys, but Im sure Dlink would have the same feature.

    +
    0 Votes

    hum

    ball.chris

    well i set that up and it also does not work. wonder if it is a related issue.

    +
    0 Votes
    Dumphrey

    or just need to re-flash the firmware.

    If port forwarding and remote administration arent working, either 1) Your router is bad, or 2) Your ISP is locking down protocols like mad. I doubt 2 is the case, since Remote admin take splace on port 80.

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    0 Votes
    ball.chris

    and see if I can upgrade it

    +
    0 Votes
    Dumphrey

    that could lend you an old router for an afternoon? That would be the best test. If you can painlessly (and it should be) make another router port forward for RDC, then you know its your router. Consumer grade routers are prone to weird bugs. I had a linksys that if I pinged through it to any host on the internet, it would disconect me from my ISP for a few seconds. No amount of firmware flashing or settings twiddling ever fixed it. I ended up repolaceing it latter. Other then that it was pretty solid, at least till the power surge.....I heavily recomend good quality surge protectors on your cable connection....

    +
    0 Votes
    ball.chris

    I am seeing new linksys wired only routers for like 15 bucks I wouldnt mind the upgrade i may just give that a shot. the router I am currently using is an off brand made by dlink and gettign old anyway. And yes I run my router and modem through a surge thanks.

    +
    0 Votes

    LOL

    Dumphrey

    kk, a new router may just be what the doctor ordered. I once forgot to put a surge on my cable line, a car hit a pole up the block and a power line shorted across a transformer etc. Long story short, a power surge went through my cable line, blew my modem, router, and a computer. My roomate lost his TV and cable box. I completely forgot about the cable line when I originaly bought surge protectors. Wont make that mistake again.

    +
    0 Votes
    ball.chris

    So my router came in lastnight...
    Plugged it in, had a few issues getting it going because the guy that shipped it still had all his secutiry settings, passwords, changed IPs ect set up. Would have been nice of him to set it to factory defaults LOL. Was only a monir issue for me but if someone would have bought it with little networking backgroud it could have been a big head ache.

    anywho, after getting it set up I set up the ip for remote desktop and what do ya know it worked just fine!

    Thanks all for the help!

    +
    0 Votes
    Dumphrey

    TR is pretty good for getting answers.

    +
    0 Votes

    ugh

    ball.chris

    So just after ordering a new router I try installing a file share program that very quicky prompts me that I have an Nvidia firewall running that will conflict with it running. I didnt have time to research it much but aparently its part of my MoBo drivers... I would suspect this may be my issue.

    +
    0 Votes
    Dumphrey

    It should be able to be disabled in the BIOS I would think, or in an NVIDIA control panel. Thats part of the nforce driver package I think.

    +
    0 Votes
    DJohnson831

    Have you tried PortForward.com they can walk you through setting up you router for various programs,RDP ,VNC, gaming etc

    +
    0 Votes
    ball.chris

    very nice site very helpfull but no new info in my case. thanks though.

  • +
    0 Votes
    m307

    Did u remember to open the ports on you router?

    +
    0 Votes
    ball.chris

    Aside from the set up that dlink recomended
    http://support.dlink.com/faq/view.asp?prod_id=1324&question=remote+desktop
    I was unable to find a way to open the port up. They call it virtual server. i am not sure if this is doing the port forwarding or the opening or both or maybe neither.

    +
    0 Votes
    ball.chris

    i did find the fire wall config and it auto sets it up but so that does not seem to be it

    +
    0 Votes
    ball.chris

    i turned off the static ip and let it all do the normal dhcp didnt make a diff.

    +
    0 Votes
    beth blakley@...

    edited by moderator

    Message was edited by: beth.blakely@...
    Posted: 03/23/2007 @ 07:41 (edited 0/23/2007 @ 08:07)

    +
    0 Votes
    Dumphrey

    it works inside the network tells me that its related to the router(s). If your router at work is filtering traffic, you may not be getting to the right port...but then again, you would think RDC would just fail then.
    Static Ip addresses on the local computers, did you take the addresses you assigned out of the DHCP pool? Also, under system properties/remote/allow users to connect remotly, did you open the "Select remote users" box and make sure your username is listed? Also check if Win XP firewall is enabled on the local machine (or any other firewall). Also, under options, put in remote ip as computer name, user name passwd as normal, and leave domaine blank if the home computer is not pat of a domaine.

    +
    0 Votes
    ball.chris

    i was thinking that It was my route because internal it works and external it does not. pc software should stop both. I also thought it could be my work set up but I did test it on a friends pc with no router. same results.

    >Static Ip addresses on the local computers, did you take the addresses you assigned out of the DHCP pool?
    I dont belive I did. It is not assigned to another. I am also not sure how to do this I will check tonight.

    >under system properties/remote/allow users to connect remotly, did you open the "Select remote users" box and make sure your username is listed?
    I did my use is admin so it was by default.

    > Also check if Win XP firewall is enabled on the local machine (or any other firewall)
    Windows FW is disabled and I think all other security software is as well.

    > under options, put in remote ip as computer name, user name passwd as normal, and leave domaine blank if the home computer is not pat of a domaine
    returns the error: The client count not connect to the remote PC


    Ill check on some of these settings from home tonight thanks.

    +
    0 Votes
    ball.chris

    Is it possible to connect to a router(dlink) from out side the network? I ask this so that I can test or change settings on my home router from work.

    +
    0 Votes
    Dumphrey

    their should be a remote administration setup option/port/feature. As long as your IP doesnt change on you, it should be accessable through a web browser. Traditionaly I have always used linksys, but Im sure Dlink would have the same feature.

    +
    0 Votes

    hum

    ball.chris

    well i set that up and it also does not work. wonder if it is a related issue.

    +
    0 Votes
    Dumphrey

    or just need to re-flash the firmware.

    If port forwarding and remote administration arent working, either 1) Your router is bad, or 2) Your ISP is locking down protocols like mad. I doubt 2 is the case, since Remote admin take splace on port 80.

    +
    0 Votes
    ball.chris

    and see if I can upgrade it

    +
    0 Votes
    Dumphrey

    that could lend you an old router for an afternoon? That would be the best test. If you can painlessly (and it should be) make another router port forward for RDC, then you know its your router. Consumer grade routers are prone to weird bugs. I had a linksys that if I pinged through it to any host on the internet, it would disconect me from my ISP for a few seconds. No amount of firmware flashing or settings twiddling ever fixed it. I ended up repolaceing it latter. Other then that it was pretty solid, at least till the power surge.....I heavily recomend good quality surge protectors on your cable connection....

    +
    0 Votes
    ball.chris

    I am seeing new linksys wired only routers for like 15 bucks I wouldnt mind the upgrade i may just give that a shot. the router I am currently using is an off brand made by dlink and gettign old anyway. And yes I run my router and modem through a surge thanks.

    +
    0 Votes

    LOL

    Dumphrey

    kk, a new router may just be what the doctor ordered. I once forgot to put a surge on my cable line, a car hit a pole up the block and a power line shorted across a transformer etc. Long story short, a power surge went through my cable line, blew my modem, router, and a computer. My roomate lost his TV and cable box. I completely forgot about the cable line when I originaly bought surge protectors. Wont make that mistake again.

    +
    0 Votes
    ball.chris

    So my router came in lastnight...
    Plugged it in, had a few issues getting it going because the guy that shipped it still had all his secutiry settings, passwords, changed IPs ect set up. Would have been nice of him to set it to factory defaults LOL. Was only a monir issue for me but if someone would have bought it with little networking backgroud it could have been a big head ache.

    anywho, after getting it set up I set up the ip for remote desktop and what do ya know it worked just fine!

    Thanks all for the help!

    +
    0 Votes
    Dumphrey

    TR is pretty good for getting answers.

    +
    0 Votes

    ugh

    ball.chris

    So just after ordering a new router I try installing a file share program that very quicky prompts me that I have an Nvidia firewall running that will conflict with it running. I didnt have time to research it much but aparently its part of my MoBo drivers... I would suspect this may be my issue.

    +
    0 Votes
    Dumphrey

    It should be able to be disabled in the BIOS I would think, or in an NVIDIA control panel. Thats part of the nforce driver package I think.

    +
    0 Votes
    DJohnson831

    Have you tried PortForward.com they can walk you through setting up you router for various programs,RDP ,VNC, gaming etc

    +
    0 Votes
    ball.chris

    very nice site very helpfull but no new info in my case. thanks though.