Formal Education: Electronics Technology (Technical College). Other: 23 years experience in Telecommunications & related training; Plant Operations & Engineering -> Local & Toll Switching & Data Communications. Various projects, help desk and support staff roles. Was a user of Computer Services for many years. After leaving Telecom, took A+, Network+, and CCNA programs. Did various contract work & a self-employed business, then landed a position as a Desktop Support Technician at a local School District. I am now in my 3rd year here & love the challenge it provides, both technical, and personal because service is not just fixing computers, it's helping people to use computers as an effective tool to do their regular job.