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Location: United Kingdom

Sometimes the users drive you mad but would we have it any other way? I work as a field service engineer in England. My experiences of Helpdesk and customer service date back over 15 years and I have personally experienced every helpdesk "Urban Legend" there is. When I was the Helpdesk coordinator for Reading College I studied for and achieved my City and Guilds adult teaching certificate. Since then I have taken courses in freelance journalism, a wide range of computer courses and of course on the job training. I didn't attend a university, at the time I was free to do such things there were no appropriate courses available and now they are I don't have time to do them. For someone as physically inept as I am I sometimes surprise myself. I have built my own Boat, PC and garden shed and am currently teaching myself to improve my woodworking skills. I am also a keen writer and am working hard on two novels that might see the light of day someday. Work wise, I have succeeded in getting away from tech support, which I have been doing for far too long. I now work as a field engineer for Pitney Bowes, a US company that has, as they say, branches everywhere. Although I am learning about franking and mail handling machines, I specialise in their IT products. Most of all I enjoy the face to face customer contact, something that I missed after too many years in Helpdesk and technical support. In between all this I enjoy learning to play musical instruments. I'm no virtuoso but I have tried my hand (and lungs) at the Trombone, Trumpet, Banjo and the Great Highland Bagpipes. I have also built myself a variety of electric guitars. My family are relieved when I sittle down to write articles for TR. E Mail me, I'd rather be sailing but it does sometime rain in England...

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