Create sub-folders

Many of my small business clients are cost sensitive. With less than 15-20 employees, many are simply not interested in any CRM solutions (or cannot afford them). Instead, they seek a simple desktop method they can employ to reasonably archive email (while still being able to search and access e-mail messages without having to explode entire PST archives each time). Talk about cumbersome exercises for a user that needs to access only a single e-mail message!

The file time/stamp changes, but the received/sent date remains the same within the Outlook e-mail message.

I've serviced numerous clients who have found this solution much more efficient and workable than using Outlook PST files.

Does that mean this method is appropriate for everyone? No. But in many, many small businesses this is the most effective solution.