2: E-mail Follow-up
Waiting on an email response is tedious -- not because you're waiting, but because you forget you're waiting. Well, I do. Then, the project slides a bit and it's my fault because once I sent the email request, I moved on to something else. Outlook tries to help. You can assign a reminder to an email when you send it, which adds an item to your To-Do list. But E-mail Follow-up goes a step further. It lets you set a response time when you create the email; if the recipient hasn't responded by the allotted response time, this nifty little add-in reminds you that you're still waiting on a response. It's extremely handy -- certainly better than the post-it notes I use to use!
Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.