Windows

10 cool tools in Windows 7

Problem Steps Recorder

One of the coolest new tools in Windows 7 is the Problem Steps Recorder (PSR) -- especially for those of us who provide tech support to Windows users. No matter how hard they try, users often have problems accurately describing the problem they're experiencing or the steps they took before or after experiencing it. Sure, Remote Assistance can be a godsend in those situations. But you can't always connect to the user's computer in real time. That's when the PSR comes in handy.

It's really a type of screen capture software that records all actions -- keystrokes, mouse clicks, etc. -- and saves the sequence of events in an MHTML page that documents every step the user took, along with screenshots. You start the PSR by entering psr.exe in the Start menu Search box or at the command prompt. The interface is shown here.

About

Debra Littlejohn Shinder, MCSE, MVP is a technology consultant, trainer, and writer who has authored a number of books on computer operating systems, networking, and security. Deb is a tech editor, developmental editor, and contributor to over 20 add...

3 comments
puneet.advani
puneet.advani

ita a really good to know info about win 7, waiting for more such documents

markfsanderson
markfsanderson

Yeah, I know . . . its not too glam . . . but the new calculator is much better . . . if you write code the new and improved hex/binary stuff is nice . . . rotates, shifts and other groovey things . . . Was this improvement in Vista? I never much fooled with Vista . . . Mark

richard.stroud
richard.stroud

Does it include the ability to create a bootable retore disc? This has always bothered me that you have to install the OS before you can restore it's fully configured functionality. This is why I use Ghost to create an image and use Nero to make it bootable and run the script to execute the ghost restore software.