10 most dangerous species of help desk analyst (slideshow)

9. Auxilium Methodica: "Mad scientist" help desk analyst

This tech knows all the usual fixes but likes to ring the changes, if he develops a theory about a problem he will try it out on the callers, despite the fact that there is a tried a and tested fix that takes seconds. He hasn't grasped the fact that the caller wants and needs to get back to work. Methodica sometimes stumbles upon a new way of doing things but is mostly a pain in the neck.

Caption by: Jeff Dray

Photo credit: ©


About Bill Detwiler

Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

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