CXO

10 most dangerous species of help desk analyst (slideshow)

2. Auxilium reinitium: "When in doubt, reboot" help desk analyst

This person tackles every fault by advising a reboot. Yes, this is a sound first step which cures a host of transitory PC ailments, but the users see it as the IT equivalent of the doctor who advises their patients to “Take two aspirins and call me in the morning.”

If the reboot fails to resolve the issue Auxilium reinitium has to find other ways to get to the bottom of the problem. He will buy time by asking the user to read out random strings from the registry. This time is used to scour Google, TechNet and possibly Sporting Life for inspiration.

Caption by: Jeff Dray

Photo credit: ©iStockphoto.com/calvinng

© iStock.com/calvinng

About

Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...