10 most dangerous species of help desk analyst (slideshow)

4. Auxilium Tediosa: "Know-it-all" help desk analyst

The boring help desk tech; He won't just fix the problem, he will explain in minute excruciating detail just what caused the problem and what a clever so-and-so he is. Outside of work he lives with his mother, in a similar arrangement to Norman Bates. He passes the quiet winter evenings cataloguing his collection of 1980s power supplies.

Caption by: Jeff Dray

Photo credit: ©



Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

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