10 most dangerous species of help desk analyst (slideshow)

6. Auxilium Attentissimus: “Attention to detail” help desk analyst

When you call the help desk and the ACD lottery machine drops your call on this analyst, you're in for a real treat. The job ticket MUST be completed so that every detail, no matter how trivial, is recorded. OK, so the asset number of the machine, your name and telephone number and details of the operating system and application might be useful but your date of birth, social security number and blood group may not be, it all goes into the log, unless you stop it.

Caption by: Jeff Dray

Photo credit: ©



Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

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