By Mark Kaelin
A new version of CrossLoop is poised for release.
Mark Kaelin is a CBS Interactive Senior Editor for TechRepublic. He is the host for the Microsoft Windows and Office blog, the Google in the Enterprise blog, the Five Apps blog and the Big Data Analytics blog.
Where can we sign up to be notified of new releases? Or, failing that, how do you recommend we achieve the same goal? Thanks for any help. Jim
I have just gone to the crossloop website and downloaded version 1.11. Goto http://www.crossloop.com/download.html Good luck
I havet had a chance to use the new version yet, but I have used the previous version with no problems at all. Its worked great for fixing problems on remote users computers. Vista doesnt like it much, but I try to stay away from Vista as much as possible anyway.
I'm also having problems with Vista and Crossloop. Instant Housecall seems to be more compatible: http://www.instanthousecall.com. It's geared to remote support providers more than Logmein or Crossloop. Has a free trial, but not free, but you get what you pay for.
Looks like a usable RAS app, if it'll allow cli/serv or P2P style file transfers it might just be a good way to help kill RIAA... or allow fixing problem apps and comps over the net.
It has File Transfer, which LogMeIn Free does not. I would think you could use it in conjunction with LogMeIn to have the best of both.
Two basic differences: Crossloop has File Transfer, Logmein Free does not. Crossloop requires a warm body at the host end to initiate and accept the connection from the remote client, whereas Logmein runs perpetually and requires no user interaction on the host end. I use both solutions for my IT support business. Residential customers get piece of mind with Crossloop because they know I can't get into their system without their explicit permission. For business customers, I use Logmein Free so I can connect after hours or when the situation demands it and there may not be a user at the other end.
Can't agree with Paul more. Logmein rocks! It is very user friendly as well as secure. I've been using it to support my clientelle for a couple of years now. Haven't tried the Cross Loop, but I'll have a look at it, but logmein is the winner here overall I'm sure.
can you use crossloop for remote control like logmein free? I use Logmein free for remote support and it works ok except customer has to create new accocunt first and as you know some people are just not up to that like to things.
Been using CrossLoop for some time. The user interface is quite easy, especially for one who's never done screensharing before. Easiest I have seen. Two issues I run into with it are: 1. Connection failures 2. Inability to take control of a remote pc without a person physically being there to get the login code and tell it to you. If a person doesn't need that, CrossLoop is a fine solution, otherwise, LogMeIn is an alternate solution for one who wants to leave home and get to their home pc without having a second person involved.