Enterprise Software

Five tools for achieving better CRM

Vtiger 2

Vtiger uses over 20 modules to help expand the already large feature set.

Credit: Images by Jack Wallen for TechRepublic

About

Jack Wallen is an award-winning writer for TechRepublic and Linux.com. He’s an avid promoter of open source and the voice of The Android Expert. For more news about Jack Wallen, visit his website getjackd.net.

4 comments
jakedempsey
jakedempsey

As someone that has managed users and systems, I can confidently tell you that these systems are overkill, and as a result they can do more damage than good. It in essence, is using a sledgehammer to nail in a small tack... what that means is you don't get the accuracy you need an you end missing the mark because of lower buy in. More often than not, the people you need to have use it end up seeing the tool as the object of disdain. They put minimal info into it, so you get skewed results out of it. The feature sets that many of these CRM systems include in their programs are rarely used and are nothing but fancy baubles, completely useless to small to medium sized businesses. I think most companies will have a better user experience with something simpler...

radio109
radio109

Hello Jack; interesting article on 5 CRM tools, typo exist in "Sugar CRM" section: "Sugar CRM might well be one of the most widely used CRM tools on the plant." Am sure you meant the planet.

FTAdmin
FTAdmin

Typo on the last sentence of page 2 of the Dolibarr review. Someone may take it the wrong way. : / (made me chuckle)