At "The Studio," one of the help desks in Apple retail stores, customers can get product answers and advice.
Click here to watch a video of Apple's Ron Johnson talking to the media about the new store.
Corinne Schulze/CNET Networks
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.