Enterprise Software

Product Spotlight: Log Me In Rescue

By , August 31, 2009, 8:21 AM

  • Log Me In Rescue Support Connection

    Connecting to a remote support session is very simple. Remote users requiring support need only to open a Web browser, go to www.logmein123.com and enter a six digit code provided by the remote support technician. That six-digit code is then entered in this box.

    For a full review, check out the TechRepublic Product Spotlight Blog.

    Images by Erik Eckel for TechRepublic

  • Log Me In Rescue Control Panel

    The remote technician's console is equally simple. Techs click the New Session button (toward the top left of the screen) to generate a unique session PIN code.

    Images by Erik Eckel for TechRepublic

  • Creating A New Session

    New PIN codes are good for 20 minutes. Once a PIN code is created, technicians close the Create New Session window to Launch the Remote Control Session.

    Images by Erik Eckel for TechRepublic

  • Remote Desktop Control

    Note, Log Me In Rescue includes a prominent session window that can be used to maintain an ongoing chat session between the user receiving support and the technician.

    Images by Erik Eckel for TechRepublic

  • Support For Reboot Operations

    Unlike many remote support options that sever the remote connection whenever a reboot is required--a frequent occurrence when providing remote support--there is no need to reconnect, generate new support PIN codes or provide permission for the remote support session to continue. Instead, Log Me In Rescue tracks a reboot operation's progress and returns control of the system to the technician following the restart.

    Images by Erik Eckel for TechRepublic

Prev Next

Log Me In Rescue Support Connection

Connecting to a remote support session is very simple. Remote users requiring support need only to open a Web browser, go to www.logmein123.com and enter a six digit code provided by the remote support technician. That six-digit code is then entered in this box.

For a full review, check out the TechRepublic Product Spotlight Blog.

Images by Erik Eckel for TechRepublic

About Erik Eckel

Erik Eckel owns and operates two technology companies. As a managing partner with Louisville Geek, he works daily as an IT consultant to assist small businesses in overcoming technology challenges and maximizing IT investments. He is also president o...

0 comments
  Livefyre
Newest | Oldest
Conversation powered by LiveFyre
Add your Comment