Knowledge baseHelp Desk Software also contains a knowledge base that you can offer your users to make your job easier. This is the article lookup page.
For a full review of Help Desk Software, check out the TechRepublic Product Spotlight Blog.
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Jack Wallen is an award-winning writer for TechRepublic and Linux.com. He’s an avid promoter of open source and the voice of The Android Expert. For more news about Jack Wallen, visit his website getjackd.net.