KBOX Help Desk SupportThe KBOX Systems Management Appliance includes help desk ticketing functionality. Using this Tickets console, enterprise technology staff can leverage the KBOX's enterprise-wide visibility to track issues, manage support tickets and assign priorities to help desk requests.
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Erik Eckel owns and operates two technology companies. As a managing partner with Louisville Geek, he works daily as an IT consultant to assist small businesses in overcoming technology challenges and maximizing IT investments. He is also president of Eckel Media Corp., a communications company specializing in public relations and technical authoring projects.