Project Management

Spotlight: Web Help Desk

By , April 8, 2010, 7:49 AM

  • Ticket submission

    The submission of tickets is simple for both client and consultant.

    For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

    Image created by Jack Wallen for TechRepublic.

  • Ticket details

    From this tab, of the ticket submission form, very granular details of the ticket can be filled out. Every IT consultant knows that details are critical to a jobs success.

    For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

    Image created by Jack Wallen for TechRepublic.

  • Setup

    The setup of Web Help Desk allows you to fully customize how your system looks and behaves. Make sure you add your own branding to your installation.

    For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

    Image created by Jack Wallen for TechRepublic.

  • Client

    Creating a new client is simple and key to keeping track of assets as you will associate assets you create to clients in your system.

    For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

    Image created by Jack Wallen for TechRepublic.

  • Asset

    When creating an asset you can associate that asset to a client, a room as well as enter quite a lot of details about said asset.

    For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

    Image created by Jack Wallen for TechRepublic.

  • Reports

    You want reports? Web Help Desk offers a number of reports, all of which are geared toward keeping the flow of business efficient.

    For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

    Image created by Jack Wallen for TechRepublic.

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Ticket submission

The submission of tickets is simple for both client and consultant.

For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

About Jack Wallen

Jack Wallen is an award-winning writer for Techrepublic and Linux.com. As an avid promoter/user of the Linux OS, Jack tries to convert as many users to open source as possible. His current favorite flavor of Linux is Bodhi Linux (a melding of Ubuntu ...

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