Ticket detailsFrom this tab, of the ticket submission form, very granular details of the ticket can be filled out. Every IT consultant knows that details are critical to a jobs success.
For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.
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Jack Wallen is an award-winning writer for TechRepublic and Linux.com. He’s an avid promoter of open source and the voice of The Android Expert. For more news about Jack Wallen, visit his website getjackd.net.